Hybrid Assistant Branch Manager: Lead Member Services

Lafayette Federal Credit Union; Rockville (MD); Hybrid; USD 60,000 - 71,000; Full time

Benefits offered by this job

Health insurance

Deductible coverage

401k matching

Life & disability insurance

Paid time off

Educational assistance

Commuter benefits

Job summary

Lafayette Federal Credit Union in Rockville, MD is seeking an Assistant Branch Manager to lead a team, drive branch sales goals, and deliver exceptional member service. The role emphasizes coaching and mentorship while supporting community engagement.

This hybrid position blends in-person duties with remote work, including coaching a Member Service Representative, cross-selling products, coordinating daily operations, and responding to member inquiries.

Qualifications

• Six months to two years of similar or related experience.
• A two-year college degree or completion of a specialized course of study at a business or trade school.
• Excellent interpersonal skills.
• Excellent customer service skills.
• Strong business development and/or sales skills.
• Good communication skills, both verbal and written.

Responsibilities

• Contribute to the successful achievement of branch sales goals as set by the Principal Vice President, Business Development.
• Coordinate the day-to-day operations of the branch in accordance with established policies & procedures while ensuring that quality service standards are maintained.
• Perform all duties of a Member Service Representative as needed.
• Act as Branch Manager in his/her absence.
• Respond to questions and/or provide information upon request from members (internal & external).
• Process requests/transactions as appropriate.
• Assist members and potential members in understanding and utilizing Credit Union products and services.

Skills

Integrity

People Focused

Accountability

Communication

Loyalty

Adaptability

Education

Two-year college degree or completion of a specialized course of study at a business or trade school

Tools

MS Outlook

Excel

Word

Job description

Lafayette Federal Credit Union in Rockville, MD is seeking an Assistant Branch Manager to lead a team, drive branch sales goals, and deliver exceptional member service. The role emphasizes coaching and mentorship while supporting community engagement.

This hybrid position blends in-person duties with remote work, including coaching a Member Service Representative, cross-selling products, coordinating daily operations, and responding to member inquiries.