Regional Veterinary Ops & Growth Leader

Rippling, Inc.; Scottsdale (AZ); On-site; USD 120,000 - 155,000; Full time

Benefits offered by this job

Annual salary range: $120,000–155,000

Annual performance-based bonus

Equity grant eligibility

Health, dental, vision, disability, &

Life insurance

Generous PTO

Travel reimbursement & lodging

Job summary

Petfolk is seeking a Regional Veterinary Business Operations Partner to support 15–25 Petfolk Care Centers across our network. You’ll focus on creating consistency, supporting leaders, and strengthening operational excellence across your region.

You’ll build systems, develop people, and ensure strong execution. You understand veterinary hospital workflows and use data and coaching to guide teams toward success, partnering with local leaders to raise the standard of pet care.

Qualifications

• 10+ years in veterinary, healthcare, or service-based operations.
• 3+ years managing 10+ multi-site locations (preferred).
• Strong understanding of high-performing veterinary workflows.
• Comfortable using data and metrics to guide decisions.
• Excellent communicator and relationship builder.
• Proven leader who develops teams and creates systems that scale.

Responsibilities

• Recruit, develop, and retain strong Pet Care Center leaders.
• Provide coaching on KPIs, processes, and leadership practices.
• Create individualized development plans and encourage growth.
• Reinforce leadership rhythms (huddles, floor presence, daily wrap-ups).
• Partner with Learning & Development to provide ongoing support.
• Ensure consistent use of Petfolk’s operational playbooks.
• Monitor KPIs weekly and support completion of key tasks.
• Identify opportunities early and provide retraining or resources as needed.
• Serve as a regional point of clarity for operational processes.
• Participate in weekend rotational operations support.
• Partner with leaders to meet financial and operational goals.
• Collaborate with Finance & Strategy to identify risks and solutions.
• Monitor DVM schedules and help forecast regional needs with sustainability in mind.
• Lead with presence, clarity, and collaboration.
• Partner closely with Partner Doctors and Regional Medical Partners.
• Model and reinforce Petfolk’s SWEAT values in every interaction.
• Support new PCC openings and strategic initiatives.
• Work with HQ teams to implement scalable, effective solutions.

Skills

Leadership

Data-driven decisions

Communication

People development

Multi-site management

Veterinary/Healthcare experience

Job description

Petfolk is seeking a Regional Veterinary Business Operations Partner to support 15–25 Petfolk Care Centers across our network. You’ll focus on creating consistency, supporting leaders, and strengthening operational excellence across your region.

You’ll build systems, develop people, and ensure strong execution. You understand veterinary hospital workflows and use data and coaching to guide teams toward success, partnering with local leaders to raise the standard of pet care.