Regional Veterinary Operations Leader & People Champion

Rippling, Inc.; Lehi (UT); On-site; USD 120,000 - 155,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Generous PTO + company holidays

Travel reimbursement + lodging

Bonus and equity eligibility

Job summary

Petfolk is seeking a Regional Veterinary Business Operations Partner to support 15–25 Petfolk Care Centers across our network. This role focuses on building systems, developing people, and strengthening operational excellence through coaching and data-driven decision-making.

You’ll collaborate with local leaders to ensure consistency, drive KPIs, and deliver on Petfolk’s mission to raise the standard of pet care.

Qualifications

• 10+ years in veterinary, healthcare, or service-based operations.
• 3+ years managing 10+ multi-site locations.
• Strong understanding of high-performing veterinary workflows.
• Comfortable using data and metrics to guide decisions.
• Excellent communicator and relationship builder.
• Aligned with Petfolk’s mission to raise the bar in pet care.

Responsibilities

• Lead leadership development and support across 15–25 Petfolk Care Centers.
• Ensure consistent use of operational playbooks and KPIs.
• Monitor regional performance and help forecast needs with data.
• Coach leaders and drive execution through weekly rhythms and reviews.
• Collaborate with Finance & Strategy to identify risks and implement solutions.

Skills

Veterinary operations

Leadership

Data analytics

Cross-site management

Job description

Petfolk is seeking a Regional Veterinary Business Operations Partner to support 15–25 Petfolk Care Centers across our network. This role focuses on building systems, developing people, and strengthening operational excellence through coaching and data-driven decision-making.

You’ll collaborate with local leaders to ensure consistency, drive KPIs, and deliver on Petfolk’s mission to raise the standard of pet care.