Regional Veterinary Ops Leader — Multi-Hospital Growth

XPrep Learning Solutions LLC; Austin, Northern (TX, KY); Hybrid; USD 135,000 - 150,000; Full time

Benefits offered by this job

Annual bonus potential

Paid time off

Comprehensive medical, dental, vision

Job summary

Innovetive Petcare seeks a Regional Operations Manager to lead two specialty and emergency veterinary hospitals. You will drive operational performance, financial health, and growth while partnering with executive leadership and medical teams to align strategy with patient care excellence.

The role requires strategic, hands-on leadership, coaching of Hospital Administrator and Practice Managers, and a focus on succession planning and workforce optimization across the market.

Qualifications

• Bachelor's degree in business, healthcare administration, veterinary management, or a related field.
• 5+ years of progressive veterinary operations or practice management leadership experience.
• Experience leading multiple locations with accountability for operational and financial performance.
• Strong experience with P&L management, budgeting, forecasting, KPIs, and business planning.
• Demonstrated ability to coach, develop, and hold leaders accountable for performance.
• Experience with workforce planning, recruiting, retention, scheduling, and labor optimization.
• Strong business acumen with ability to interpret financial and operational data and turn insights into action.
• Excellent communication, relationship-building, decision-making, and conflict-resolution skills.

Responsibilities

• Provide strategic and operational leadership for two specialty and emergency veterinary hospitals in the Atlanta market.
• Maintain accountability for hospital P&L performance, revenue growth, expense management, labor, productivity, and overall financial health.
• Partner with hospital leaders to develop and execute annual and long-term business plans.
• Establish clear operational priorities, performance expectations, and measurable goals across the market.
• Analyze hospital financial and operational data to identify trends, opportunities, and areas requiring intervention.
• Develop and implement strategies that improve operational efficiency, hospital performance, and profitability.
• Ensure alignment with Innovetive Petcare policies, processes, and operational standards while maintaining appropriate hospital-level autonomy.
• Directly lead, coach, and develop the Hospital Administrator and Practice Managers.
• Partner with hospital medical leadership to create strong, collaborative leadership teams.
• Establish goals, provide ongoing coaching and feedback, and conduct annual performance reviews for direct reports.
• Identify leadership development opportunities and build succession plans for key hospital roles.
• Support onboarding, development, and integration of new hospital leaders.
• Foster a culture of accountability, collaboration, trust, and continuous improvement.
• Partner with Talent Acquisition and hospital leadership to develop effective recruiting and retention strategies.
• Evaluate staffing models, scheduling, labor utilization, and workforce needs to support hospital growth and patient care.
• Help attract and retain veterinarians, veterinary technicians, and support team members in a competitive market.
• Support workforce planning and identify opportunities to improve employee engagement and retention.
• Partner with leaders to address performance, employee relations, and organizational challenges.
• Identify opportunities to increase client acquisition, client retention, hospital utilization, and service-line growth.
• Partner with hospital and medical leaders to develop strategies for sustainable revenue growth.
• Support marketing, community outreach, referral relationships, and other initiatives that strengthen hospital visibility and growth.
• Evaluate opportunities to expand services and improve access to specialty and emergency veterinary care.
• Monitor market trends, competitive dynamics, and business opportunities that may impact hospital performance.
• Champion continuous improvement and identify opportunities to streamline workflows and enhance the client and team experience.
• Lead implementation of Innovetive Petcare initiatives, systems, and SOPs.
• Monitor KPIs and translate data into actionable recommendations.
• Collaborate with Finance, Talent Acquisition, Marketing, People Operations, and other Home Office teams.
• Serve as a trusted advisor and resource to hospital leadership.
• Promote consistent execution while respecting unique culture and needs of each practice.

Skills

P&L management

KPI analysis

Leadership development

Staffing strategy

Client experience

Education

Bachelor's degree in business

MBA preferred

Tools

Practice management systems

Microsoft Office

Job description

Innovetive Petcare seeks a Regional Operations Manager to lead two specialty and emergency veterinary hospitals. You will drive operational performance, financial health, and growth while partnering with executive leadership and medical teams to align strategy with patient care excellence.

The role requires strategic, hands-on leadership, coaching of Hospital Administrator and Practice Managers, and a focus on succession planning and workforce optimization across the market.