Regional Variable Operations Performance Manager

Norm Reeves Subaru Rockwall; Cerritos (CA); On-site; USD 225,000 - 275,000; Full time

Benefits offered by this job

Phone stipend

401k match

FSA

Tuition reimbursement

PTO accruals

Supplemental insurance

Vehicle/service/parts discounts

Job summary

Norm Reeves Subaru Rockwall is seeking a hands-on Regional Variable Operations Performance Manager to drive performance across our store platform. You’ll spend 70-80% of your time in dealerships coaching GSMs, Sales Managers, and Internet Managers on selling processes, CRM, and used-vehicle execution.

Reporting to the Regional VP, you’ll rotate across stores, deliver tangible KPI improvements, and guide new hires through structured milestones.

Qualifications

• 8+ years of progressive automotive variable operations experience, ideally including sales management or GSM responsibility at a high-performing store.
• A proven, measurable track record — close rates, front-end gross, Internet performance, or used vehicle turn you can point to and explain, across multiple locations.
• Command of the full variable process — Internet, CRM, used vehicle acquisition, and the selling floor. Not just the showroom.
• The ability to hold experienced GSMs and Sales Managers accountable with candor and respect — you're comfortable with pushback and don't need positional authority to drive results.
• High mobility: 70-80% travel in and out of market, primarily regional with cross-region travel for special projects.

Responsibilities

• Coach GSMs, Sales Managers, and Internet Managers on the selling process, floor management, and leadership.
• Evaluate the full sales process in the field, from first customer contact through the T.O. handoff.
• Validate CRM utilization against enterprise standards — lead logging, follow-up discipline, pipeline management, and appointment documentation.
• Monitor Internet execution across all stores: lead response time, appointment set rate, show rate, and communication quality.
• Validate appraisal standards, trade-in discipline, and used vehicle acquisition — and partner with stores where aging, pricing, or recon coordination is dragging used vehicle turn.
• Monitor store-level KPIs to prioritize field activity, lead structured root cause analysis, and build action plans tied to measurable outcomes.
• Support new variable operations hires through their first 90 days, reducing time-to-productivity and early turnover.
• Complete and distribute a store visit report after every visit — what you observed, what was done, and what's committed.
• Capture best practices from across the platform and share them enterprise-wide.

Skills

Automotive operations

Sales management

GSM experience

KPI analysis

Travel readiness

Job description

Regional Variable Operations Performance Manager

Job Category: Corporate

Requisition Number: REGIO003454

• Posted : August 12, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

Norm Reeves Dealerships is one of the largest privately owned dealership groups in the country, with 17 dealerships across California, Texas, and Florida representing Honda, Toyota, Volkswagen, Ford, Lincoln, Genesis, Hyundai, and Subaru. We're looking for an experienced, hands-on Regional Variable Operations Performance Manager who has moved the numbers at a high-performing store and wants to do it across an entire platform.

About the Role

This is not a desk job. You'll spend 70-80% of your time in our stores working directly with GSMs, Sales Managers, and Internet Managers — coaching, observing, and driving performance across the full variable cycle: the selling process, Internet and CRM operations, and used vehicle execution. You are the connection between our enterprise Playbook and what actually happens on the floor.

Performance data decides where you go. You'll maintain a monthly rotation across all stores, support new variable ops hires through structured Week 2 / 30 / 60 / 90-day milestone visits, and step in when a KPI is trending the wrong way to partner with store leadership on root cause — not just symptoms. Every visit ends with a documented action plan and clear accountability for what happens next.

You'll report directly to the Regional Vice President, and what you see in the field will directly shape how we operate across the enterprise.

What You'll Do

• Coach GSMs, Sales Managers, and Internet Managers on the selling process, floor management, and leadership — and coach managers on how to coach their own teams, so performance holds without you in the building
• Evaluate the full sales process in the field, from first customer contact through the T.O. handoff
• Validate CRM utilization against enterprise standards — lead logging, follow-up discipline, pipeline management, and appointment documentation
• Monitor Internet execution across all stores: lead response time, appointment set rate, show rate, and communication quality
• Validate appraisal standards, trade-in discipline, and used vehicle acquisition — and partner with stores where aging, pricing, or recon coordination is dragging used vehicle turn
• Monitor store-level KPIs to prioritize field activity, lead structured root cause analysis, and build action plans tied to measurable outcomes
• Support new variable operations hires through their first 90 days, reducing time-to-productivity and early turnover
• Complete and distribute a store visit report after every visit — what you observed, what was done, and what's committed
• Capture best practices from across the platform and share them enterprise-wide

What You Bring

• 8+ years of progressive automotive variable operations experience, ideally including sales management or GSM responsibility at a high-performing store
• A proven, measurable track record — close rates, front-end gross, Internet performance, or used vehicle turn you can point to and explain, across multiple locations
• Command of the full variable process — Internet, CRM, used vehicle acquisition, and the selling floor. Not just the showroom
• The ability to hold experienced GSMs and Sales Managers accountable with candor and respect — you're comfortable with pushback and don't need positional authority to drive results
• High mobility: 70-80% travel in and out of market, primarily regional with cross-region travel for special projects
• Up to $250,000k + Bonus Incentive DOE
• $60 Monthly Phone Stipend
• 401k Matching and FSA
• Tuition Reimbursement
• Paid Time Off (accrues)
• Supplemental Insurance (Hospital, Accident, Critical Illness)
• Discounts on Vehicles, Services, and Parts

Why Norm Reeves

We're a company built on The Norm Reeves Way — consistency, integrity, and pride in the work we do together. This role exists because we believe great operations come from great coaching, and we're investing in the people who make our stores better. If you've built high-performing variable operations and want a bigger canvas, we want to talk.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.