Regional Fixed Operations Performance Manager

The CAR Group (Norm Reeves Dealerships); Cerritos (CA); On-site; USD 180,000 - 250,000; Full time

Benefits offered by this job

Phone stipend

401k Matching

Tuition reimbursement

Paid time off

Supplemental insurance

Discounts on vehicles/services/parts

Job summary

Norm Reeves Dealerships is seeking a Regional Fixed Ops Performance Manager who will spend 70-80% of time in our stores, coaching Service, Parts, and Body Shop Managers, and driving performance across service, parts, and collision operations. You will rotate monthly across stores, support new fixed ops hires through milestone visits, and intervene on KPI trends with root-cause analysis and action plans.

You’ll report directly to the Regional Vice President and shape enterprise practices through

Qualifications

• 10+ years in automotive fixed operations, multi-store or enterprise exposure.
• NADA Academy graduate.
• Proven track record in CSI, retention, and operation metrics.

Responsibilities

• Coach managers on process, customer experience, and leadership to sustain excellence.
• Monitor store KPIs to prioritize field activity and identify where intervention is needed.
• Lead root-cause analyses and develop measurable action plans.
• Support new fixed operations hires through their first 90 days to reduce time-to-productivity.
• Drive adoption of new systems and technology across stores.
• Complete store visit reports after each visit with observations and commitments.
• Capture best practices and share enterprise-wide.

Skills

Automotive fixed ops

Leadership coaching

DMS proficiency

Multi-store/enterprise

CSI/metrics tracking

High mobility

Education

NADA Academy

Tools

DMS systems

Job description

Location: Cerritos, CA | Type: Full-Time | Travel: 70-80% Field Travel

Norm Reeves Dealerships is one of the largest privately owned dealership groups in the country, with 17 dealerships across California, Texas, and Florida representing Honda, Toyota, Volkswagen, Ford, Lincoln, Genesis, Hyundai, and Subaru. We're looking for an experienced, hands‑on Regional Fixed Ops Performance Manager leader who has moved the numbers at a high level and wants to do it across an entire platform.

About The Role

This is not a desk job. You'll spend 70-80% of your time in our stores working directly with Service, Parts, and Body Shop Managers — coaching, observing, and driving performance across service, parts, and collision operations. You are the connection between our enterprise Playbook and what actually happens on the drive.

Performance data decides where you go. You'll maintain a monthly rotation across all stores, support new fixed ops hires through structured Week 2 / 30 / 60 / 90-day milestone visits, and step in when a KPI is trending the wrong way to partner with store leadership on root cause — not just symptoms. Every visit ends with a documented action plan and clear accountability for what happens next.

You'll report directly to the Regional Vice President, and what you see in the field will directly shape how we operate across the enterprise.

What You’ll Do

• Coach Service, Parts, and Body Shop Managers on process execution, customer experience, and leadership — building teams that sustain excellence without you in the building
• Monitor store-level KPIs to prioritize field activity and identify where intervention is needed
• Lead structured root cause analysis when performance gaps emerge and build action plans tied to measurable outcomes
• Support new fixed operations hires through their first 90 days, reducing time-to-productivity and early turnover
• Drive adoption of new systems, tools, and technology across stores
• Complete and distribute a store visit report after every visit — what you observed, what was done, and what's committed
• Capture best practices from across the platform and share them enterprise-wide

What You Bring

• 10+ years of progressive automotive fixed operations experience, ideally multi-store or enterprise
• NADA Academy graduate
• A proven, measurable track record — CSI, retention, and operational metrics you can point to and explain
• Experience coaching leaders and fixed ops teams across diverse markets
• Strong DMS and fixed operations technology proficiency
• The ability to hold experienced managers accountable with candor and respect — you're comfortable with pushback and don't need positional authority to drive results
• High mobility: 70-80% travel in and out of market, primarily regional with cross-region travel for special projects

Compensation & Perks

• Up to $250,000k + Bonus Incentive DOE
• $60 Monthly Phone Stipend
• 401k Matching and FSA
• Tuition Reimbursement
• Paid Time Off (accrues)
• Supplemental Insurance (Hospital, Accident, Critical Illness)
• Discounts on Vehicles, Services, and Parts

Why Norm Reeves

We're a company built on The Norm Reeves Way — consistency, integrity, and pride in the work we do together. This role exists because we believe great operations come from great coaching, and we're investing in the people who make our stores better. If you've built high‑performing fixed operations and want a bigger canvas, we want to talk.