Regional Travel Operations Specialist

TikTok; San Jose (CA); On-site; USD 97,000 - 137,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with company match

Paid parental leave

Job summary

TikTok is seeking a regional Travel Services Operations specialist in the San Jose, CA area to manage travel services, optimize supplier performance, and lead cross-border mobility initiatives. You will analyze data, improve policies, and collaborate with internal and external teams to enhance the global travel service experience.

The role emphasizes building scalable travel operation systems and delivering reliable, compliant service aligned with company standards.

Qualifications

• Bachelor's degree or above with 3+ years in business travel or customer service.
• Global perspective on business travel development.

Responsibilities

• Operate travel services in the region and resolve escalated complaints.
• Manage OnCall BPO customer service and monitor supplier performance.
• Lead cross-border mobility projects with internal/external teams.
• Analyze data to optimize travel policies and Hi Travel system.
• Build travel operation systems to improve delivery and experience.

Skills

Strong learning ability

Attention to detail

Communication skills

Teamwork spirit

Education

Bachelor's degree or above

Job description

TikTok is seeking a regional Travel Services Operations specialist in the San Jose, CA area to manage travel services, optimize supplier performance, and lead cross-border mobility initiatives. You will analyze data, improve policies, and collaborate with internal and external teams to enhance the global travel service experience.

The role emphasizes building scalable travel operation systems and delivering reliable, compliant service aligned with company standards.