Regional Travel & Branch Operations Leader

Ameris Bank; McDonough (GA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Paid Sick and Vacation Leave

11 Holidays

Job summary

Ameris Bank is seeking a Retail Travel Manager to provide operational and organizational support to the assigned regional branches and Regional Area Director. You will manage the regional travel team, oversee branch operations, and drive sales and service objectives to deliver a positive customer experience.

Qualified candidates have 4+ years in retail banking with supervisory or leadership experience, strong communication, and proficiency in Microsoft Office and Google Docs.

Qualifications

• 4+ years of retail banking experience.
• Supervisory, leadership or mentoring experience.
• Branch operations experience.
• Cross selling experience.
• Sales management and business development experience preferred.
• Consumer credit experience preferred.
• Bachelor's degree in business or related field, or equivalent education.

Responsibilities

• Implement strategy, assess and monitor performance, motivate and manage team to meet and exceed service and sales goals objectives as outlined by bank leadership.
• Lead, recruit, train, coach, schedule, motivate, and evaluate the work of the travel team.
• Execute staffing and onboarding for the travel team and lead trainings and staff meetings.
• Demonstrate effective sales strategies to attract, expand, and retain customer relationships and guides team to achieve sales objectives through action planning.
• Oversee the customer experience for branches within region by assessing customer and employee feedback, identifying opportunities for improvement, and researching and resolving complex problems to ensure customer service excellence.
• Resolve customer complaints effectively while keeping the bank reputation and risk compliance in mind.
• Ensure regular communication with bank leadership. Escalate up any critical issues or updates for resolution or awareness.
• Maintain a working knowledge of banking products, programs, services, and promotions.
• Approve policy exceptions within authorized limits.
• Responsible for achievement of branch objectives, sales and service objectives as set by leadership.
• May perform all sales and service functions of the branch as needed, including meeting or exceeding established targets.
• Fill in for staffing needs at branches in region as needed.
• Monitor Ameris Bank Marketplace orders/approvals as assigned.
• Submit Branch/Regional Contact List updates regularly.
• Research, monitor, and submit monthly market overdraft reporting.
• Research, monitor, and complete monthly charge off reporting.
• Help plan and coordinate region meetings (virtual and offsite) as assigned.
• Help plan and coordinate training needs for region as needed.
• Practices ethical sales behaviors in accordance with the Bank's Core Values of Integrity and Honesty.
• Always act in the best interest of the customer when offering additional products and services.

Skills

Team leadership

Customer service

Cross-selling

Communication skills

Banking knowledge

Education

Bachelor's degree in business or related field

Tools

Google Docs

Microsoft Office

Job description

Ameris Bank is seeking a Retail Travel Manager to provide operational and organizational support to the assigned regional branches and Regional Area Director. You will manage the regional travel team, oversee branch operations, and drive sales and service objectives to deliver a positive customer experience.

Qualified candidates have 4+ years in retail banking with supervisory or leadership experience, strong communication, and proficiency in Microsoft Office and Google Docs.