Retail Travel Manager

Ameris Bank; United States; On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with match

Paid Holidays

Job summary

Ameris Bank is seeking a Retail Travel Manager to provide operational and organizational support to regional branches and the Regional Area Director. This role leads the regional travel team and helps oversee branch operations and sales/service objectives.

You will coach, train, schedule, and motivate the travel team, drive customer-focused service, and ensure compliance with policies while delivering consistent results across the region.

Qualifications

• 4+ years of retail banking experience with supervisory responsibilities.
• Excellent communication and interpersonal skills for team management.
• Strong customer service orientation and ability to drive sales objectives.

Responsibilities

• Implement regional strategy and monitor performance to meet service and sales goals.
• Lead, train, coach, schedule, and evaluate the travel team.
• Oversee branch operations and ensure a positive customer experience across the region.

Skills

Team leadership

Customer service

Sales strategy

Branch operations knowledge

Data analysis

Communication

Training

Microsoft Office

Google Docs

Education

Bachelor’s degree in business or related field

Tools

Google Docs

Microsoft Office

Job description

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app. Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate.

Job Summary

The Retail Travel Manager provides essential operational and organizational support to the assigned regional branches and Regional Area Director. This role is responsible for managing the region travel team along with helping to oversee branch operations and execution of sales and service objectives. The Retail Travel Manager ensures smooth daily operations within the branches and contributes to a positive, service‑focused experience for branch teams and internal business partners. Performs other projects and duties as assigned.

Essential Functions, Duties and Responsibilities

• Implement strategy, assess and monitor performance, motivate and manage team to meet and exceed service and sales goals objectives as outlined by bank leadership.
• Lead, recruit, train, coach, schedule, motivate, and evaluate the work of the travel team.
• Execute staffing and onboarding for the travel team and lead trainings and staff meetings.
• Demonstrate effective sales strategies to attract, expand, and retain customer relationships and guides team to achieve sales objectives through action planning.
• Oversee the customer experience for branches within region by assessing customer and employee feedback, identifying opportunities for improvement, and researching and resolving complex problems to ensure customer service excellence.
• Resolve customer complaints effectively while keeping the bank reputation and risk compliance in mind.
• Ensure regular communication with bank leadership.
• Escalate up any critical issues or updates for resolution or awareness.
• Maintain a working knowledge of banking products, programs, services, and promotions.
• Approve policy exceptions within authorized limits.
• Responsible for achievement of branch objectives, sales and service objectives as set by leadership.
• May perform all sales and service functions of the branch as needed, including meeting or exceeding established targets.
• Fill in for staffing needs at branches in region as needed.
• Monitor Ameris Bank Marketplace orders/approvals as assigned.
• Submit Branch/Regional Contact List updates regularly.
• Research, monitor, and submit monthly market overdraft reporting.
• Research, monitor, and complete monthly charge off reporting.
• Help plan and coordinate region meetings (virtual and offsite) as assigned.
• Help plan and coordinate training needs for region as needed.
• Practices ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty.
• Always act in the best interest of the customer when offering additional products and services.

Required Knowledge, Skills and Competencies

• Highly motivated team-player with ability to develop and maintain collaborative relationships.
• Strong written and verbal communication skills.
• Strong sense of high customer service standards.
• Knowledge of branch operations.
• Knowledge of banking policies and procedures.
• Intermediate PC proficiency.
• Intermediate proficiency in Google Docs and Microsoft Office products.
• Strong organization skills with ability to muti-task and prioritize effectively.
• Presentation and training skills.
• Able to analyze data and summarize results.

Industry and Work Experience

• 4 or more years of retail banking experience required.
• Supervisory, leadership or mentoring experience required.
• Branch operations experience required.
• Cross selling experience required.
• Sales management and business development experience preferred.
• Consumer credit experience preferred.
• Academic Bachelor’s degree in business or related field, or equivalent education and experience required.

Benefits Available to Employees:

• Ameris Bank provides a comprehensive employee benefit package to all eligible employees.
• Medical, Dental and Vision Insurance
• Ameris Bank absorbs a major portion of the cost of healthcare.
• Life Insurance provided at no additional cost to employees
• Accidental Death & Dismemberment Coverage
• Long-Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan 401(k) Retirement Plan
• Ameris Bank matches 50% of your first 8% of contributions to the plan
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program
• Tickets at Work (Entertainment discounts for Ameris Bank Employees)
• AT&T Employee Discount
• Wellness Discounts for Medical Premiums and Other Rewards
• Employee Referral Incentive
• Education Assistance
• Employee Resource Groups

Banking Advantages for Employees:

• In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.
• Free Interest Checking
• Free Safe Deposit Box
• Free Money Orders, Travelers’ Checks and Cashier Checks
• Discount on Mortgage Origination Fee
• Free Online Banking and Free Unlimited Online Bill Payment Employee Banking Perks

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicantss of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Ameris Bank understands that your financial well‑being is deeply personal. Whether it's managing your hard‑earned money, growing your business, or buying a home, you deserve a financial partner who truly sees and hears you. That's why Ameris Bank is fiercely committed to being by your side every step of the way, offering tailored financial solutions designed to empower you to achieve your goals.