Branch Operations & Customer Experience Leader

Ameris Bank; Cairo (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Volunteer day

Education assistance

Employee discounts

Job summary

Ameris Bank in the United States seeks a Branch Manager to supervise branch operations, coaching a team and ensuring outstanding customer service. You will lead staffing, audits, and compliance while driving sales and customer satisfaction across multiple branches as needed.

Ideal applicants have 3+ years in retail banking, supervisory experience, and a strong knowledge of branch policies. A flexible schedule including Saturdays and travel to different branches is required; Ameris Bank offers

Qualifications

• 3+ years of retail banking experience required.
• Supervisory, leadership or mentoring experience required.
• Branch operations experience required.
• Cross selling experience required.
• Sales management experience preferred.
• Consumer credit experience preferred.

Responsibilities

• Supervise the operations of the branch including the lobby and teller line, establishing staffing schedules, performing audits, evaluating employee performance, and monitoring compliance.
• Recruit, train, coach, lead, schedule, motivate, and evaluate the work of a team.
• Responsible for optimizing use of resources to meet branch operational needs.
• Demonstrate effective sales strategies to attract, expand, and retain customer relationships and guide team to achieve sales objectives.
• Oversee the customer experience within the branch assessing feedback and researching and resolving problems.
• Manage branch safety, security, and compliance.
• Protect against criminal or fraudulent activity, risk or exposure.
• Represent the bank in business development efforts and at networking functions.

Skills

Team player

Communication skills

Branch operations

Banking policies

Cross-selling

PC proficiency

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Google Docs

Microsoft Office

Job description

Ameris Bank in the United States seeks a Branch Manager to supervise branch operations, coaching a team and ensuring outstanding customer service. You will lead staffing, audits, and compliance while driving sales and customer satisfaction across multiple branches as needed.

Ideal applicants have 3+ years in retail banking, supervisory experience, and a strong knowledge of branch policies. A flexible schedule including Saturdays and travel to different branches is required; Ameris Bank offers