Traveling Test Center Manager

Prometric; Burlington (MA); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Paid holidays

No quotas

Office setting

No inventory

Paid training

Mileage reimbursement

Sick leave

401K

Assistance program

Vision

FSA

Legal

Vacation

Job summary

Prometric seeks a Test Center Manager to lead daily operations at multiple test centers in Massachusetts and New Hampshire. You will supervise staff, ensure secure test administration, and uphold testing standards while coordinating with the Channel Engagement Manager or Sr. Manager.

The role requires coordinating schedules, managing timesheets, and traveling within NH/MA as needed. Strong customer service and supervisory experience are essential for success in this position.

Qualifications

• Minimum of two years of customer service experience required (call center, retail, restaurant, etc.).
• One year of management or supervisory experience required.
• Must be 18 years of age to qualify.

Responsibilities

• Ensure that the facilities, operations, and performance at the assigned test center consistently meets the standards of Prometric and its testing clients.
• Supervise security/verification procedures of test candidates arriving for registration, ensuring that identification and confirming eligibility is carried out correctly.
• Review and approve timesheets and expenses for all staff
• Provide security at the testing facilities by ensuring all locks and security systems are properly used.
• Has sufficient knowledge of basic technology to resolve common issues
• File detailed reports on any irregular test center situations or complaints
• Operate a DVR, digital camera, telephone system (IVR), and alarm system as and when required.
• Resolve, report or elevate candidate and/or building problems to the appropriate department or manager
• Acts as a TCA to administer tests
• Actively participates in Prometric quality assurance, audit programs and other company initiatives as a team player.
• Maintain a deep knowledge of policies, practices, and procedures.

Education

High school diploma or equivalent

College experience a plus

Job description

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions any time, anywhere.

JOB TITLE

Test Center Manager

REPORTS TO

Channel Engagement Manager or Sr. Manager

DEPARTMENT

Test Center

LOCATION

Massachusetts and New Hampshire

TEST CENTER ADDRESS

6736- 254 Sheep Davis Rd, Concord, NH

6737- 1 Chase Park, Seabrook, NH

6744- 30 Energy Way, Exeter, NH, 5194- 1324

Belmont St Suite 103, Brockton, MA.

Home Base-5855- 70 Blanchard Rd Suite 302, Burlington, MA

Overview

The Test Center Manager (TCM) serves as the face of Prometric in test centers around the world. These professionals are an essential part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams. Prometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly respected for their ability to lead and control the computer-based test center environment. The job requires TCMs to manage all aspects of the testing facilities, financial practices, personnel and maintain set policies and guidelines to uphold the highest standard for exam integrity in the world.

This role will require travel within the New Hampshire and Massachusetts area including: Seabrook, Methuen, Exeter Burlington and Brockton.

Benefits

• 12 Paid Holidays Off annually based on work schedule
• No selling or quotas
• Office setting environment
• No inventory, stocking, floor moves or overnight shifts!
• Paid training
• Mileage reimbursement
• Sick time prorated based on start date
• 401K
• Employee Assistance Program
• Vision
• FSA
• Legal
• Vacation

Available Schedule

• Full-time +
• Schedule: The site may be open Monday through Saturday 7 am to 6 pm. Saturday availability is required. Occasional evening hours are required. Possibly, Sunday hours.
• Our ideal candidate demonstrates teamwork, with the availability to work various shifts any day - Monday through Saturday - between 7 am and 6:00 pm. Candidate must be open to flexible scheduling and flexible travel schedule.
• Local travel often required on short notice

Responsibilities

• Ensure that the facilities, operations, and performance at the assigned test center consistently meets the standards of Prometric and its testing clients.
• Supervise security/verification procedures of test candidates arriving for registration, ensuring that identification and confirming eligibility is carried out correctly.
• Review and approve timesheets and expenses for all staff
• Provide security at the testing facilities by ensuring all locks and security systems are properly used.
• Has sufficient knowledge of basic technology to resolve common issues
• File detailed reports on any irregular test center situations or complaints
• Operate a DVR, digital camera, telephone system (IVR), and alarm system as and when required.
• Resolve, report or elevate candidate and/or building problems to the appropriate department or manager
• Acts as a TCA to administer tests
• Actively participates in Prometric quality assurance, audit programs and other company initiatives as a team player.
• Maintain a deep knowledge of policies, practices, and procedures.

Qualifications

EDUCATION

• High school diploma or equivalent
• College experience a plus

Experience

• Minimum of two years of customer service experience required (call center, retail, restaurant, etc.)
• One year of management or supervisory experience required
• Must be 18 years of age to qualify

Physical Job Requirements

• Must be able to bend, stoop, and lift up to 40 pounds
• Ability to remain in a stationary position for extended periods while administering exams
• Ability to physically move through the test room every 8-10 minutes and escort candidates to and from the testing room
• Visual requirements include the ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring the exam
• Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.