Regional Telecom Field Ops Manager

Verigent; United States; In loco; USD 90.000 - 110.000; Tempo pieno

Descrizione del lavoro

Verigent's client is seeking an experienced Area Service Manager to oversee regional field service operations, manage technical service teams, and ensure the successful delivery of telecommunications installation, maintenance, and support services.

You will coordinate scheduling, lead technicians, monitor SLA performance, and be the primary contact for key customers, driving service quality and profitability across the assigned territory.

Competenze

• 5+ years in telecommunications, field service operations, or enterprise communications environments.
• Strong leadership and ability to manage multiple customer accounts or service locations.
• Experience overseeing SLAs, escalations, and service performance metrics.

Mansioni

• Oversee regional telecommunications service teams and field technicians.
• Coordinate scheduling, workload distribution, resource allocation, and territory coverage.
• Provide technical oversight for enterprise telecommunications systems, including PBX and VoIP.
• Monitor service performance, SLA compliance, and customer satisfaction.
• Lead, mentor, and develop field technicians through training and evaluations.
• Serve as primary contact for key customers and manage escalations.
• Coordinate installations, upgrades, migrations, troubleshooting, and maintenance.
• Oversee regional service budgets, labor utilization, and operating expenses.
• Collaborate with sales, project management, engineering, and operations to identify opportunities.
• Ensure accurate documentation of service tickets, technician activities, equipment inventory, and communications.

Conoscenze

Field service leadership

Telecommunications

VoIP PBX

SLA management

Customer relationship management

Team management

Budget oversight

Troubleshooting escalations

Descrizione del lavoro

Verigent's client is seeking an experienced Area Service Manager to oversee regional field service operations, manage technical service teams, and ensure the successful delivery of telecommunications installation, maintenance, and support services.

You will coordinate scheduling, lead technicians, monitor SLA performance, and be the primary contact for key customers, driving service quality and profitability across the assigned territory.