Telecom Field Operations Manager – Growth & Rewards

CS Contract Solutions, LLC; San Fernando (CA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

PTO

401k

Job summary

Conexa Technologies in San Fernando, CA is seeking a Field Operations Manager to lead field technicians responsible for residential and business telecom services. The role focuses on delivering quality service while maintaining profitability and alignment with company policies, procedures, and directives.

The ideal candidate has 2+ years of experience managing telecom tech teams, strong communication skills, and the ability to coordinate installation, maintenance, and repair of POTS and HSI.

Qualifications

• 2+ years of experience managing teams within a telecom technical environment.
• 2+ years of experience with installation, maintenance, and repair of POTS and HSI.
• 2+ years of experience with Excel, email, and legacy systems.
• Duty Management work will be scheduled on a rotation basis and pager duty will be required.
• Requires varying tours and hours including possible mandatory overtime and holidays.
• Must perform work with minimal supervision.

Responsibilities

• Manage the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities.
• Serve as the single point of contact between Frontier and Contractors to resolve issues arising during the process of daily operations.
• Emphasize training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills.
• Lead a team of technicians who meet attendance and performance standards.
• Represent CS and Frontier with customers and governmental agencies.
• Celebrate successes, appropriately use rewards and recognition.
• Motivate team for continuous improvement and achievement of maximum performance.

Skills

Team management

POTS/HSI installation

Excel/Legacy systems

Job description

Conexa Technologies in San Fernando, CA is seeking a Field Operations Manager to lead field technicians responsible for residential and business telecom services. The role focuses on delivering quality service while maintaining profitability and alignment with company policies, procedures, and directives.

The ideal candidate has 2+ years of experience managing telecom tech teams, strong communication skills, and the ability to coordinate installation, maintenance, and repair of POTS and HSI.