Regional Technology Lead - Hybrid Help Desk & Training

Equitable; Columbia (MD); Hybrid; USD 75,000 - 85,000; Full time

Job summary

Equitable seeks a Complex Technology Lead to serve as the friendly face of technology help desk for Branch Managers, employees and Financial Professionals, across the Mid-Atlantic region. The role features a hybrid work schedule with 2–3 days on-site and travel between branches in Woodbridge, Columbia or Falls Church.

You will partner with the Complex Technology Manager to deliver seamless tech support across the network, overseeing conferencing tools, RingCentral, Lexmark devices, and security

Qualifications

• Bachelor’s degree or equivalent work experience.
• 3+ years of technology, help desk, or related client-service experience.
• Professional Project Management experience with proven ability to oversee projects to completion.

Responsibilities

• Own ticket intake, triage, and escalation, and keep users informed at every step.
• Follow up on escalations as needed and maintain a solutions-first attitude.
• Provide client-service oriented support to ensure tickets are resolved promptly.
• Collaborate with the Digital Specialist to deliver technology training.
• Support branch technology needs, including conferencing tools and AV.
• Manage RingCentral configurations, moves/changes, and porting.
• Oversee Lexmark scanners/printers and security systems to keep devices ready.
• Coordinate with the Complex Team to assist professionals, employees, and leaders.

Skills

Help desk experience

Project management

Client-service mindset

Technology support

Education

Bachelor’s degree or equivalent

Tools

RingCentral

Office 365

Printers

Security systems

Job description

Equitable seeks a Complex Technology Lead to serve as the friendly face of technology help desk for Branch Managers, employees and Financial Professionals, across the Mid-Atlantic region. The role features a hybrid work schedule with 2–3 days on-site and travel between branches in Woodbridge, Columbia or Falls Church.

You will partner with the Complex Technology Manager to deliver seamless tech support across the network, overseeing conferencing tools, RingCentral, Lexmark devices, and security