Hybrid IT Infrastructure & Help Desk Lead

Full Circle Electronics Group LLC; Elk Grove Village (IL); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Full Circle Electronics Group LLC is seeking a hands-on Manager, Infrastructure and Help Desk to lead our hybrid IT environment, spanning on-premises and cloud across multiple sites. You will manage Microsoft Entra ID, the 365 suite, and the legacy ERP hardware stack while guiding a multi-location help desk and ensuring strong security and compliance.

The role requires 5+ years in hybrid IT, strong leadership, and deep technical expertise in AD, Entra ID, Exchange, SharePoint, Teams, and VMware.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent).
• 5+ years of experience managing hybrid on-premises and cloud environments.
• Hands-on experience administering Microsoft Entra ID in hybrid mode (devices, users, login policies).
• Hands-on experience managing Microsoft 365 (Exchange Online/OnPrem, SharePoint, Teams) including governance and security.
• Experience supporting on-premises hardware and networking infrastructure (HP servers and storage).
• Proficiency with Check Point firewalls, VPNs, security policies, Citrix, and VMware ESX/ESXI.

Responsibilities

• Manage day-to-day administration and strategic roadmap for Microsoft Entra ID/AD across multiple sites and departments.
• Administer Microsoft 365 (Exchange, SharePoint, Teams) including licensing and governance.
• Oversee legacy on-premises ERP hardware infrastructure and storage to ensure performance and availability.
• Oversee Check Point firewalls, VMware environments, and Citrix servers; apply updates and upgrades.
• Lead help desk operations across 7 locations, with onboarding/offboarding guidelines and escalation processes.
• Manage licenses and liaise with vendors/MSPs to ensure service quality.
• Oversee backups and disaster recovery across on-prem ERP and Microsoft 365 workloads.
• Ensure adherence to security policies and collaborate with MSP to improve security posture.

Skills

Hybrid environments

Microsoft Entra ID

Microsoft 365 Suite

Active Directory

IT security practices

VMware ESX/ESXI

Check Point firewalls

Education

Bachelor's degree in IT/CS

Tools

HP enterprise servers

SAN storage

SharePoint

Exchange

Citrix servers

Job description

Full Circle Electronics Group LLC is seeking a hands-on Manager, Infrastructure and Help Desk to lead our hybrid IT environment, spanning on-premises and cloud across multiple sites. You will manage Microsoft Entra ID, the 365 suite, and the legacy ERP hardware stack while guiding a multi-location help desk and ensuring strong security and compliance.

The role requires 5+ years in hybrid IT, strong leadership, and deep technical expertise in AD, Entra ID, Exchange, SharePoint, Teams, and VMware.