Hybrid Complex Tech Lead - Client-Focused IT Support

Equitable; Falls Church (VA); Hybrid; USD 75,000 - 85,000; Full time

Job summary

Equitable is seeking a Complex Technology Lead to oversee technology help desk support and client service for Branch Managers, employees and Financial Professionals. You’ll be the go-to person who keeps our teams connected, confident, and running smoothly—owning the technology experience across branch locations and building strong relationships with those you support.

The role covers the Mid-Atlantic region with a hybrid schedule, requiring travel between branches and collaboration with the

Qualifications

• Bachelor’s degree or equivalent work experience.
• 3+ years of technology, help desk, or related client-service experience.
• Professional Project Management experience with proven ability to oversee projects to completion.

Responsibilities

• Own ticket intake, triage, and escalation, keeping people informed every step.
• ,

Skills

Analytics

Data reporting

Data integrity

Document management

Effective communications

Prioritization

Project administration

Education

Bachelor’s degree or equivalent

Tools

RingCentral

Office 365

Printers & peripherals

Job description

Equitable is seeking a Complex Technology Lead to oversee technology help desk support and client service for Branch Managers, employees and Financial Professionals. You’ll be the go-to person who keeps our teams connected, confident, and running smoothly—owning the technology experience across branch locations and building strong relationships with those you support.

The role covers the Mid-Atlantic region with a hybrid schedule, requiring travel between branches and collaboration with the