Regional Technical Supervisor - Dealer Success & Training

Pentair; Florida; On-site; USD 82,000 - 153,000; Full time

Job summary

Pentair in Florida is seeking a Regional Technical Supervisor for the Northeast Region to lead a high-performing team delivering outstanding service, technical expertise, and product advisement to Pentair Pool's premier dealers and customers.

The role manages both salaried and hourly staff, oversees Warranty Warehouse and Experience Center activities, and emphasizes customer satisfaction, product reliability, and dealer enablement through training and collaboration.

Qualifications

• 5+ years of experience in dealer management, technical support, or customer success within the pool, spa, HVAC, or related industries.
• 3+ years of experience managing both salaried and hourly employees in a customer-facing or technical support environment.
• Proven leadership in warehouse operations, technical service delivery, and training facilitation.
• Strong understanding of warranty programs, logistics, and dealer operations.
• Excellent problem-solving and communication skills with a proactive, customer-first mindset.
• Ability to travel regionally (up to 50%) to support product advisement and dealer engagement.

Responsibilities

• Build and maintain strong relationships with top dealers, serving as a trusted partner and advocate.
• Lead a team delivering timely, effective solutions to dealer and customer concerns.
• Align support services with dealer business goals to drive satisfaction and loyalty.
• Monitor and improve KPIs related to issue resolution, service quality, and customer experience.
• Manage daily operations of the Warranty Warehouse, ensuring inventory accuracy and timely part fulfillment.
• Oversee the Experience Center as a regional hub for hands-on training and product demonstrations.
• Ensure warranty parts handling, returns processing, and dealer-facing support are efficient.
• Collaborate with internal teams to streamline warranty claims and reduce turnaround time.
• Provide expert product advisement to dealers, supporting installations, troubleshooting, and performance optimization.
• Oversee regional technical support efforts, including dedicated support lines and escalations.
• Serve as a resource for complex product inquiries and ensure swift resolution.
• Deliver feedback to internal teams on product performance, trends, and opportunities for improvement.
• Partner with Training and Instructional Design teams to deliver regional training programs.
• Identify regional training needs and coordinate certification, onboarding, and product education initiatives.
• Leverage the Experience Center to host immersive learning experiences for dealers and technicians.
• Collaborate with Sales, Warranty, Product Management, and Customer Success teams to address dealer feedback.
• Analyze warranty and service data to identify improvement opportunities and reduce claim frequency.
• Champion the voice of the customer across internal teams to influence product development and support strategies.

Skills

Dealer management

Technical support

Customer success

Team leadership

Training facilitation

Warranty logistics

Product advisement

Travel readiness

Job description

Pentair in Florida is seeking a Regional Technical Supervisor for the Northeast Region to lead a high-performing team delivering outstanding service, technical expertise, and product advisement to Pentair Pool's premier dealers and customers.

The role manages both salaried and hourly staff, oversees Warranty Warehouse and Experience Center activities, and emphasizes customer satisfaction, product reliability, and dealer enablement through training and collaboration.