Regional Technical Supervisor - Newark, NJ (Northeast - Pool)

Pentair; Newark (NJ); On-site; USD 82,000 - 153,000; Full time

Job summary

Pentair is seeking a Regional Technical Supervisor for the Northeast region, covering multiple states. You will lead a high-performing team delivering technical service, product advisement, and dealer support to premier Pentair dealers and customers.

The role blends hands-on leadership with strategic collaboration to drive customer satisfaction and growth. Travel up to 50% is expected as you oversee Warranty Warehouse, the Experience Center, training, and cross-functional initiatives that

Qualifications

• 5+ years of dealer management, technical support, or customer success within pool/spa/HVAC or related industries.
• 3+ years managing both salaried and hourly employees in a customer-facing or technical support environment.
• Leadership in warehouse operations, technical service delivery, and training facilitation.
• Strong understanding of warranty programs, logistics, and dealer operations.
• Excellent problem-solving and communication skills with a proactive, customer-first mindset.
• Ability to travel regionally (up to 50%) to support product advisement and dealer engagement.

Responsibilities

• Dealer & Customer Success Management: Build and maintain relationships with top dealers, serving as trusted partner.
• Lead a team delivering timely, effective solutions to dealer and customer concerns.
• Align support services with dealer business goals to drive satisfaction and loyalty.
• Monitor and improve KPIs related to issue resolution, service quality, and customer experience.
• Warranty Warehouse & Experience Center Oversight: Manage daily operations, inventory, logistics, and hands-on training hub.
• Oversee Experience Center for product demonstrations and technical immersion.
• Ensure efficient warranty parts handling and dealer-facing support; reduce turnaround time.
• Product Advisement & Technical Support: Provide expert advisement, installation support, and troubleshooting.
• Oversee regional technical support efforts, including support lines and escalations.
• Deliver feedback on product performance and opportunities for improvement.
• Training Facilitation & Development: Coordinate regional training programs and certifications.
• Collaborate with Training teams; host immersive learning experiences for dealers and technicians.
• Cross-Functional Collaboration & Continuous Improvement: Work with Sales, Warranty, Product Management, and Customer Success to address dealer feedback and trends.

Skills

Dealer management

Customer success

Team leadership

Operations management

Communication skills

Travel readiness

Job description

At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions.

We have an opportunity for a Regional Technical Supervisor in our Northeast Region (Michigan, Indiana, Ohio, Pennsylvania, New Jersey, New York, Massachusetts, Connecticut, Rhode Island, Delaware, Maine, New Hamshire, and Vermont). Preference is to have someone located the Newark, NJ/Philadelphia, PA area. You will lead a high-performing team focused on delivering exceptional service, technical expertise, and product advisement to Pentair Pool's premier dealers and customers. This role manages both salaried and hourly employees, overseeing regional Warranty Warehouse and Experience Center activities, including training facilitation, warranty parts logistics, and immersive customer engagement. With a strong emphasis on customer satisfaction, product reliability, and dealer enablement, this role blends tactical execution with strategic collaboration. The Supervisor ensures timely issue resolution, immersive training experiences, and seamless warranty operations that elevate the dealer's experience and support business growth.

You will:

• Dealer & Customer Success Management Build and maintain strong relationships with top dealers, serving as a trusted partner and advocate.
• Lead a team delivering timely, effective solutions to dealer and customer concerns.
• Align support services with dealer business goals to drive satisfaction and loyalty.
• Monitor and improve KPIs related to issue resolution, service quality, and customer experience.

Warranty Warehouse & Experience Center Oversight

• Manage daily operations of the Warranty Warehouse, ensuring accurate inventory, timely part fulfillment, and efficient logistics.
• Oversee the Experience Center as a regional hub for hands-on training, product demonstrations, and technical immersion.
• Ensure operational excellence in warranty parts handling, returns processing, and dealer-facing support.
• Collaborate with internal teams to streamline warranty claims and reduce turnaround time.

Product Advisement & Technical Support

• Provide expert product advisement to dealers, supporting installations, troubleshooting, and performance optimization.
• Oversee regional technical support efforts, including dedicated support lines and escalations.
• Serve as a resource for complex product inquiries, ensuring swift resolution and dealer confidence.
• Deliver feedback to internal teams on product performance, trends, and opportunities for improvement.

Training Facilitation & Development

• Partner with Training and Instructional Design teams to deliver impactful regional training programs.
• Identify regional training needs and coordinate certification, onboarding, and product education initiatives.
• Leverage the Experience Center to host immersive learning experiences for dealers and technicians.

Cross-Functional Collaboration & Continuous Improvement

• Collaborate with Sales, Warranty, Product Management, and Customer Success teams to address dealer feedback and industry trends.
• Analyze warranty and service data to identify improvement opportunities and reduce claim frequency.
• Champion the voice of the customer across internal teams to influence product development and support strategies.

Key Qualifications

• 5+ years of experience in dealer management, technical support, or customer success within the pool, spa, HVAC, or related industries.
• 3+ years of experience managing both salaried and hourly employees in a customer-facing or technical support environment.
• Proven leadership in warehouse operations, technical service delivery, and training facilitation.
• Strong understanding of warranty programs, logistics, and dealer operations.
• Excellent problem-solving and communication skills with a proactive, customer-first mindset.
• Ability to travel regionally (up to 50%) to support product advisement and dealer engagement.

Compensation

For this full-time position working at this location, the anticipated annualized base pay range will be from $82300 - $152800 / year. At Pentair, it is not typical for an individual to be hired near the bottom or top of the pay range. Pentair considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, work location, and other relevant business or organizational needs. This position may be eligible for other forms of compensation such as, annual incentive bon