Regional Technical Supervisor - Newark, NJ (Northeast - Pool)

Pentair Management Company; Newark (NJ); On-site; USD 82,000 - 153,000; Full time

Job summary

Pentair is seeking a Regional Technical Supervisor in the Northeast, ideally near Newark, NJ. You will lead a high-performing team delivering technical support, dealer engagement, and product advisement to Pentair Pool's dealers and customers.

The role covers Warranty Warehouse, Experience Center oversight, training delivery, and cross-functional collaboration to improve customer satisfaction and dealer enablement. Travel up to 50% is required.

Qualifications

• 5+ years in dealer management, technical support, or customer success in relevant industries.
• 3+ years managing both salaried and hourly staff in customer-facing roles.
• Leadership in warehouse ops, service delivery, and training facilitation.
• Strong knowledge of warranty programs, logistics, and dealer operations.
• Excellent problem solving and proactive communication.

Responsibilities

• Build and maintain relationships with top dealers and partners.
• Lead a team delivering timely solutions to dealer and customer concerns.
• Monitor KPIs on issue resolution and customer experience.
• Oversee Warranty Warehouse operations and part fulfillment.
• Manage Experience Center as regional training hub.
• Collaborate with Sales, Warranty, Product Management, and Customer Success.

Skills

Dealer management

Technical support

Customer success

Leadership

Training facilitation

Travel readiness

Job description

Job Description:

At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions.

We have an opportunity for a Regional Technical Supervisor in our Northeast Region (Michigan, Indiana, Ohio, Pennsylvania, New Jersey, New York, Massachusetts, Connecticut, Rhode Island, Delaware, Maine, New Hamshire, and Vermont). Preference is to have someone located the Newark, NJ/Philadelphia, PA area. You will lead a high-performing team focused on delivering exceptional service, technical expertise, and product advisement to Pentair Pool's premier dealers and customers. This role manages both salaried and hourly employees, overseeing regional Warranty Warehouse and Experience Center activities, including training facilitation, warranty parts logistics, and immersive customer engagement. With a strong emphasis on customer satisfaction, product reliability, and dealer enablement, this role blends tactical execution with strategic collaboration. The Supervisor ensures timely issue resolution, immersive training experiences, and seamless warranty operations that elevate the dealer's experience and support business growth.

You will:

• Dealer & Customer Success Management
  • Build and maintain strong relationships with top dealers, serving as a trusted partner and advocate.
  • Lead a team delivering timely, effective solutions to dealer and customer concerns.
  • Align support services with dealer business goals to drive satisfaction and loyalty.
  • Monitor and improve KPIs related to issue resolution, service quality, and customer experience.
• Warranty Warehouse & Experience Center Oversight
  • Manage daily operations of the Warranty Warehouse, ensuring accurate inventory, timely part fulfillment, and efficient logistics.
  • Oversee the Experience Center as a regional hub for hands-on training, product demonstrations, and technical immersion.
  • Ensure operational excellence in warranty parts handling, returns processing, and dealer-facing support.
  • Collaborate with internal teams to streamline warranty claims and reduce turnaround time.
• Product Advisement & Technical Support
  • Provide expert product advisement to dealers, supporting installations, troubleshooting, and performance optimization.
  • Oversee regional technical support efforts, including dedicated support lines and escalations.
  • Serve as a resource for complex product inquiries, ensuring swift resolution and dealer confidence.
  • Deliver feedback to internal teams on product performance, trends, and opportunities for improvement.
• Training Facilitation & Development
  • Partner with Training and Instructional Design teams to deliver impactful regional training programs.
  • Identify regional training needs and coordinate certification, onboarding, and product education initiatives.
  • Leverage the Experience Center to host immersive learning experiences for dealers and technicians.
• Cross-Functional Collaboration & Continuous Improvement
  • Collaborate with Sales, Warranty, Product Management, and Customer Success teams to address dealer feedback and industry trends.
  • Analyze warranty and service data to identify improvement opportunities and reduce claim frequency.
  • Champion the voice of the customer across internal teams to influence product development and support strategies.

Key Qualifications:

• 5+ years of experience in dealer management, technical support, or customer success within the pool, spa, HVAC, or related industries.
• 3+ years of experience managing both salaried and hourly employees in a customer-facing or technical support environment.
• Proven leadership in warehouse operations, technical service delivery, and training facilitation.
• Strong understanding of warranty programs, logistics, and dealer operations.
• Excellent problem-solving and communication skills with a proactive, customer-first mindset.
• Ability to travel regionally (up to 50%) to support product advisement and dealer engagement.

Compensation:

For this full-time position working at this location, the anticipated annualized base pay range will be from $82300 - $152800 / year. At Pentair, it is not typical for an individual to be hired near the bottom or top of the pay range. Pentair considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, work location, and other relevant business or organizational needs. This position may be eligible for other forms of compensation such as, annual incentive bonus.

Benefits:

As a Pentair employee, you would enjoy a wide array of benefit options to help keep you and your family healthy and protected, health benefits, a generous 401(k), employee stock purchase program, disability benefits, life insurance, critical illness insurance, accident insurance, parental leave, caregiver leave, tuition reimbursement, plus paid time off and wellness programs to encourage a healthy work/life balance.

Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.