Regional Support Specialist: Agent & Office Enablement

Compass International Holdings; Cincinnati (OH); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) savings plan with company match

Paid Time Off and Holidays

Paid Family & Paternity Leave

Life Insurance

Travel Insurance

LinkedIn Learning

Tuition reimbursement

Employee Referral Program

Adoption Assistance Program

Employee Assistance Program

Health and Wellness Programs

Employee Discounts

Job summary

Coldwell Banker Cincinnati is seeking a Regional Support Specialist to be the heartbeat of our offices. Based in a branch, you’ll support agents, branch leaders, and marketing efforts, ensuring smooth operations and strategic initiatives across the region.

You’ll troubleshoot office systems, assist with scheduling, and collaborate with agents on marketing, especially via social media and our in-house tools.

Qualifications

• Two or more years in customer service, preferably in real estate office settings.
• Familiar with using social media for marketing purposes.
• Excellent written and verbal communication skills.
• Proficient with PCs/Mac and mobile platforms; able to navigate software.
• Strong knowledge of Microsoft Office applications.
• Ability to communicate with diverse audiences in a professional manner.
• Customer-focused, delivery oriented, and able to multi-task.
• Willing to adapt priorities and travel to additional offices as needed.

Responsibilities

• Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them including Primary Services and Transaction Concierge
• Support agents with any technology, process, or operationally related questions
• Provide basic social media and marketing support to agents and manage office social media accounts, on-demand
• Promote a friendly, inclusive office culture that reinforces our agent value proposition
• Coordinate with and across other Agent Services operational teams to direct Agents on transaction related questions or issues
• Collaborate with the Agent Onboarding Team to facilitate the agent onboarding process as required. Conduct comprehensive office orientation, provide training on company tools (such as MoxiWorks, Prospect Square, Listing Concierge, etc.), and introduce affiliated partners while emphasizing mutual support and collaboration
• Be the Culture Carrier for the Branch and the Region, including driving events, promoting CB Cares, and creating a community environment for Agents and Consumers
• Support the Branch Manager with maintaining office promotional items, preparing for and coordinating sales meetings, leading new agent orientations, supporting office culture, and production support of social media marketing for the branch office
• Assist with recognition including awards reporting, social media, sales meeting content and other activities that recognize Coldwell Banker Agent performance
• Assist in the recruitment of agents, including pulling local non-affiliated Agent production reports, new Agent license data, and contact information; setting recruiting appointments and office visits.
• Assist Branch Manager with the intake process for new Agents, as needed
• Collaborate with the Branch Manager as they provide coaching to new agents, including support of business plan development and implementation. Offer support on business-building opportunities and address inquiries related to company tools and processes. Follow up with agents after the Branch Manager has helped them create their business plans. Serve as an accountability partner for each agent's business goals
• Identify potential processes or product enhancements to be reviewed and implemented

Skills

Customer Service

Social Media

Communication

OS Proficiency

Microsoft Office

Multi-tasking

Travel Ready

Diverse Audiences

Tools

Microsoft Office

Job description

Coldwell Banker Cincinnati is seeking a Regional Support Specialist to be the heartbeat of our offices. Based in a branch, you’ll support agents, branch leaders, and marketing efforts, ensuring smooth operations and strategic initiatives across the region.

You’ll troubleshoot office systems, assist with scheduling, and collaborate with agents on marketing, especially via social media and our in-house tools.