Regional Services Leader, Financial Services

World-Wide-Technology; United States; Remote; USD 200,000 - 250,000; Full time

Benefits offered by this job

Health and Wellbeing

401k with Company Matching

PTO & Holidays

Parental Leave

Tuition Reimbursement

Employee Discount Program

Family Planning Benefits

Job summary

World Wide Technology seeks a Regional (PS) Manager to lead regional service-delivery teams, align with sales, PMO, and engineering, and drive profitable engagements for Global Financial WWT customers.

You will manage P&L, forecast risks, coordinate with PMO, finance, and sales, and maintain client success while upholding our culture. This role emphasizes leadership, collaboration, and delivery excellence across regional portfolios.

Qualifications

• Minimum of 10 years relevant industry experience in a Professional Services and/or Managed Services environment within Service Delivery.
• Demonstrated ability to understand and interact with Sales, Presales, Delivery and Governance Functions, and end Customers.
• Extensive experience working with Banking and/or Global Financial customers.
• Able to manage contract modifications and lead negotiations surrounding contract scope, cost, and schedule.
• Strength in solving complex issues including customer delivery challenges.
• Excellent understanding of the project lifecycle, issue and risk management and mitigation strategies.
• Knowledge of core OEM (Cisco, Netapp, Dell EMC, VMware) technologies and deployment practices preferred.
• Demonstrated ability to work under pressure and meet deadlines and commitments.
• Strong organization and time management skills.
• Strong communication skills (written, verbal, and presentation).
• Valid driver's license

Responsibilities

• Lead service-delivery teammates (in pods and various cross-functional teams) within region by articulating/translating strategic vision and goals.
• Lead collaboration between regional WWT leaders (service delivery, services sales, sales, finance, operations, and IT) and key partners.
• Serve as an escalation point for service-delivery issues.
• Represent the region in meetings with leadership (e.g., status, risk management, forecasting, strategic planning, etc.).
• Manage services P&L for region to optimize profitability, resource utilization and investment.
• Monitor risks, issues and financial metrics and act, as needed, to protect GP and preserve our culture.
• Forecast financial performance by coordinating with PMO, finance and sales.
• Ensure feedback regarding service-delivery performance is provided to services-sales team via lessons-learned reviews, client feedback, etc.
• Educate sales and service-delivery teams within region on services org, service lines, value proposition, capabilities, offerings, success stories, etc.–and represent these to clients, partners and OEMs as needed.
• Monitor sales pipeline and highlight opportunities and resource requirements for delivery teams.
• Assist services-sales teammates with SOW development as needed (e.g., scoping, deal structure and contracting).

Skills

Leadership

Financial services experience

Vendor management

Contract negotiations

Communication skills

Project lifecycle

OEM technologies knowledge

Time management

Valid driver’s license

Job description

World Wide Technology seeks a Regional (PS) Manager to lead regional service-delivery teams, align with sales, PMO, and engineering, and drive profitable engagements for Global Financial WWT customers.

You will manage P&L, forecast risks, coordinate with PMO, finance, and sales, and maintain client success while upholding our culture. This role emphasizes leadership, collaboration, and delivery excellence across regional portfolios.