Regional Finance & Services Leader (Global Financials)

World Wide Technology; Maryland Heights (MO); Presencial; USD 200.000 - 250.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and Wellbeing

Profit Sharing

401k Plan with Company Matching

Paid Time Off

Descripción de la vacante

World Wide Technology (WWT) seeks a Regional Manager to drive profitable services engagements for Global Financial WWT customers. You will oversee POD execution, budget adherence, and margins while leading regional service-delivery teams within cross-functional partnership ecosystems.

A strong focus on client success and financial stewardship is required. The role demands 10+ years in professional services, banking-focused delivery, and proven contract negotiation ability, with excellent

Formación

• Bachelor's degree, or relevant professional services management experience.
• Minimum of 10 years relevant industry experience in a Professional Services and/or Managed Services environment within Service Delivery.
• Demonstrated ability to understand and interact with Sales, Presales, Delivery and Governance Functions, and end Customers.
• Extensive experience working with Banking and/or Global Financial customers.
• Able to manage contract modifications and lead negotiations surrounding contract scope, cost, and schedule.
• Strength in solving complex issues including customer delivery challenges.
• Excellent understanding of the project lifecycle, issue and risk management and mitigation strategies.
• Knowledge of core OEM (Cisco, Netapp, Dell EMC, VMware) technologies and deployment practices preferred.
• Demonstrated ability to work under pressure and meet deadlines and commitments.
• Strong organization and time management skills.
• Strong communication skills (written, verbal, and presentation).
• Valid driver's license.

Responsabilidades

• Lead service-delivery teammates within region by articulating/translating strategic vision and goals.
• Lead collaboration between regional WWT leaders and key partners.
• Serve as an escalation point for service-delivery issues.
• Represent the region in meetings with leadership.
• Manage services P&L for region to optimize profitability, resource utilization and investment.
• Forecast financial performance by coordinating with PMO, finance and sales.
• Ensure feedback regarding service-delivery performance is provided to services-sales team.
• Educate sales and service-delivery teams within region on services org, service lines, value proposition, offerings, success stories.
• Monitor sales pipeline and highlight opportunities and resource requirements for delivery teams.
• Assist services-sales teammates with SOW development as needed.
• Collect feedback from clients and sales counterparts regarding service-delivery performance.
• Monitor and report regularly to senior leadership on service-delivery KPIs, performance metrics, initiatives, risks & issues.
• Provide oversight of program/project performance, ensuring compliance with best-practice designs, methodologies, and QA processes.
• Review and provide feedback on SOWs and MSAs in region.
• Collaborate with stakeholders to identify inefficiencies and implement process improvements, tools enhancements, etc.
• Promote efforts to pilot next-gen service-delivery approaches, resourcing models, tools, and automation.
• Identify regional requirements for resource, process, and tools improvements for leadership.
• Industry Experience: Financial Services is a core requirement for this role.

Educación

Bachelor's degree

Professional Services Management experience

Descripción del empleo

World Wide Technology (WWT) seeks a Regional Manager to drive profitable services engagements for Global Financial WWT customers. You will oversee POD execution, budget adherence, and margins while leading regional service-delivery teams within cross-functional partnership ecosystems.

A strong focus on client success and financial stewardship is required. The role demands 10+ years in professional services, banking-focused delivery, and proven contract negotiation ability, with excellent