Regional Services Director: Growth & Governance

World Wide Technology; New Home (MO); On-site; USD 185,000 - 232,000; Full time

Benefits offered by this job

Health and Wellbeing benefits

Profit sharing and 401k with company-m

Paid time off and holidays

Job summary

World Wide Technology is seeking a Sr. Director, Regional Governance to lead service delivery across regions, drive growth and efficiency, and ensure high performance in a complex, matrixed organization.

You will oversee executives, set strategy, monitor KPIs, and optimize profitability while guiding regional teams and cross-functional partners toward value for clients and the business.

Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS) Related Field required.
• Minimum of 15 years progressive experience in a related field.
• Minimum of 12 years in Professional Services Leadership roles across Americas, APAC, or European markets.
• Proven track record of managing multi-million-dollar service portfolios with direct P&L accountability.
• Experience leading diverse, cross-cultural, high-performing teams in a matrixed global organization.
• Strong background in financial forecasting, sales support, and operational governance.
• Demonstrated ability to engage with CxO-level stakeholders and participate in executive steering committees.
• Up to 25% travel domestically and internationally.

Responsibilities

• Act as an executive escalation point for complex service-delivery challenges and strategic decision-making.
• Spearhead the development and implementation of a global engineering strategy that aligns with the company's overall business objectives.
• Represent the region in executive meetings, providing insights on risk management, forecasting, and strategic planning.
• Own and optimize the regional Professional Services P&L, ensuring profitability and sound financial investment strategies.
• Oversee financial performance, including utilization rates, project margins, and variance management.
• Monitor and report financial risks, issues, and key performance metrics to senior leadership, taking proactive measures to protect gross profit and enhance service value.
• Partner with sales, customer success, and business development teams to align service offerings with client needs and market trends.
• Contribute to the development of go-to-market (GTM) strategies, service offerings, and competitive positioning.
• Ensure sales and delivery teams are well-versed in service value propositions, capabilities, and success stories, leveraging a train-the-trainer approach.
• Present regional service portfolio performance in internal and external forums, including analyst engagements.
• Drive a culture of continuous improvement by collecting and acting on client feedback to enhance service delivery.
• Implement and monitor key performance indicators (KPIs) to assess service quality and customer satisfaction.
• Provide oversight on high-risk projects, ensuring compliance with best practices and risk mitigation strategies.
• Lead resolution of complex service-delivery issues and drive customer alignment on strategic initiatives.
• Advocate for regional resource and process improvement needs at the executive level, ensuring alignment with national and global business strategies.

Skills

Executive leadership

CxO stakeholder engagement

Strategic planning

Financial forecasting

Cross-cultural leadership

Go-to-market strategy

Travel readiness

Education

BA/BS degree (related field)

Job description

World Wide Technology is seeking a Sr. Director, Regional Governance to lead service delivery across regions, drive growth and efficiency, and ensure high performance in a complex, matrixed organization.

You will oversee executives, set strategy, monitor KPIs, and optimize profitability while guiding regional teams and cross-functional partners toward value for clients and the business.