Regional Service Operations Manager - New England

Baltusrol Golf Club; Newark (NJ); On-site; USD 120,000 - 180,000; Full time

Job summary

Baltusrol Golf Club is seeking a Service Territory Operations Manager to lead and direct our Northeast service territory to achieve annual plans and grow service revenue. This role collaborates with Field Sales, Installation, Equipment Sales and major dealers to align service strategy with long-range plans.

The role requires strategic leadership, P&L management, and the ability to analyze performance data to drive profitability, quality, and customer satisfaction across the territory.

Qualifications

• Bachelor's degree and at least 8 years of leadership experience in manufacturing aftermarkets, equipment service, technical field operations or related industry environment experience
• Project Management Professional (PMP) or strong foundational knowledge of project management fundamentals
• 5+ years of B2B sales, commercial account management, and business development experience
• Demonstrated experience owning and managing P&L performance, with a strong understanding of financial metrics, budgeting, cost optimization, and the impact of operational decisions on business profitability
• Ability to communicate effectively with a wide audience range
• MS Office application proficiency to drive efficiency, productivity, and accuracy

Responsibilities

• Strategic leadership: Support and implement goals aligned with the business's long-term plan, segmentation, and strategic direction as communicated by the Service Division Leadership team. Drive the overall success of the territory.
• Action oriented: Identify and seize new opportunities through strategic initiatives. Analyze performance data to recommend productivity, profitability, and customer satisfaction improvements.
• Customer focus: Cultivate external relationships with clients and vendors, manage peer and territory-level customer relationships strategically, build solid connections, and ensure the delivery of customer-centric solutions aligned with strategic goals to reduce conflict and grow the business.
• Build networks: Collaborate with the Service Sales, National Accounts, Installation & Equipment Sales team in the territory to achieve service strategic objectives and support shared strategic objectives. Recommend and make data-driven strategic trade‑off decisions within the territory. Maintains awareness of market dynamics impacting the districts.
• Develop talent: Attract and select diverse and high caliber leadership talent. Prioritize the development of others through coaching, feedback, exposure, and strategic career moves.
• Financial acumen: Manage the P&L of the business strategically. Use financial analysis to generate, evaluate, and act on strategic options and opportunities.
• Strategic mindset: Demonstrate ability to analyze data and apply it to organizational strategies, drive simplification to all levels of the organization, be the point of contact for escalation concerns within the territory and be able to resolve complex issues strategically that impact current and future business needs.

Skills

Leadership

Strategic thinking

Communication

Financial analysis

Customer focus

MS Office

Education

Bachelor's degree

PMP certification

Tools

MS Office

Job description

Baltusrol Golf Club is seeking a Service Territory Operations Manager to lead and direct our Northeast service territory to achieve annual plans and grow service revenue. This role collaborates with Field Sales, Installation, Equipment Sales and major dealers to align service strategy with long-range plans.

The role requires strategic leadership, P&L management, and the ability to analyze performance data to drive profitability, quality, and customer satisfaction across the territory.