Multi-Site Workplace & Facilities Operations Manager

Baltusrol Golf Club; New York (NY); On-site; USD 117,000 - 143,000; Full time

Job summary

Baltusrol Golf Club is seeking an Operations Manager for a multi-site leadership role in the New York City metro area, offering a $130,000 base salary plus bonus. The role focuses on overseeing facilities, hospitality, and workplace operations for a financial services organization.

You will partner with senior leaders, drive process improvements, and mentor supervisors and staff while ensuring high-quality service across locations.

Qualifications

• Experience leading workplace operations, facilities, hospitality, or corporate services.
• Strong client-facing relationship management experience.
• Proven success managing multiple locations and remote teams.
• Executive-level communication and presentation skills.
• Experience delivering high-touch workplace and guest experiences.
• Analytical skills with KPI reporting and performance management.
• Leadership, coaching, change management, and team-building capabilities.

Responsibilities

• Lead multi-site workplace operations and service delivery across several office locations.
• Develop relationships with stakeholders and act as strategic business partner.
• Oversee facilities management, reception, hospitality, catering, and events.
• Manage vendor relationships, SLAs, KPIs, budgeting, and business reviews.
• Drive process improvements, operational efficiencies, and service enhancements.
• Lead employee onboarding and offboarding initiatives.
• Develop and mentor supervisors and support staff.
• Ensure consistent service standards across dispersed teams.

Skills

Workplace operations leadership

Facilities management

Hospitality programs

Client-facing relationship management

Executive communication

Multi-site / remote team leadership

KPI reporting & performance management

Change management & coaching

Job description

Baltusrol Golf Club is seeking an Operations Manager for a multi-site leadership role in the New York City metro area, offering a $130,000 base salary plus bonus. The role focuses on overseeing facilities, hospitality, and workplace operations for a financial services organization.

You will partner with senior leaders, drive process improvements, and mentor supervisors and staff while ensuring high-quality service across locations.