Regional Service Operations Leader – Equipment & Power

Ohio Cat; Columbus (OH); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Dental & Vision Insurance

Credit Union membership

Life Insurance

Short-Term Disability

Long-Term Disability

Educational Scholarships

Job summary

Ohio CAT seeks a Regional Service Operations Manager to guide a multi-site service organization under our Power & Energy Product Support leadership. You will partner with sales, parts and engineering to align branch goals with corporate objectives and ensure top-tier product support for customers.

The role emphasizes budgeting, staff development, safety, and process improvement to meet profitability targets and customer satisfaction across the region.

Qualifications

• High school diploma or equivalent; two- or four-year degree preferred.
• Five years equipment Dealership supervisory experience within Service.
• Experience budgeting, customer contact in a service environment, and cross-department teamwork.
• Strong business acumen to manage location profit/loss performance.

Responsibilities

• Manage a minimum of three Equipment & Power System Division Service Centers and/or Field Service Centers.
• Oversee budgeting for the branch, shop and field service in line with forecasts and policies.
• Forecast long- and short-range objectives to achieve Sales, Gross Profit and PADE goals.
• Select, supervise and develop labor to maintain a functional Product Support Department.
• Develop and supervise execution of an annual training program for Product Support.
• Provide and maintain safe offices, workshops, yards, vehicles, tools and facilities.
• Assist in developing Service & Parts sales promotion programs.
• Maintain exceptional customer relations and inter-department cooperation.

Skills

Leadership skills

Communication skills

Organizational skills

Team player

Education

High school diploma or equivalent

Two- or four-year degree preferred

Job description

Ohio CAT seeks a Regional Service Operations Manager to guide a multi-site service organization under our Power & Energy Product Support leadership. You will partner with sales, parts and engineering to align branch goals with corporate objectives and ensure top-tier product support for customers.

The role emphasizes budgeting, staff development, safety, and process improvement to meet profitability targets and customer satisfaction across the region.