Regional Service Manager, South Atlantic (Remote)

QuidelOrtho; United States; On-site; USD 110,000 - 135,000; Full time

Job summary

QuidelOrtho is seeking a Regional Service Manager for the South Atlantic region, overseeing a team of field engineers and coordinating with sales to drive service objectives. The role covers NC, SC, East TN and Atlanta, GA, and requires substantial travel.

Ideal candidates will have 10+ years in field service management, strong leadership, and proven ability to drive customer satisfaction while aligning with regional sales goals.

Qualifications

• BA/BS Degree in Business Management, Science or Engineering or equivalent 10 years field service experience.
• 10+ years of direct field service experience, supporting hardware, software, and/or applications at client sites.
• Proven track record in organizational development and field service management.
• Superior people management and people development skills.
• Marketing, Service Planning and Administration, Product Management or other equivalent experience.
• Advanced listening, verbal, and written communication skills.

Responsibilities

• Directly interacts with customers to evaluate satisfaction with field performance and build stronger relationships.
• Organizes and communicates field issues to ensure feedback is acted on and communicated to the appropriate divisions.
• Works with local Sales management to integrate Ortho Care with Regional Sales goals.
• Manages a team of 10+ Field Engineers and Senior Field Engineers; provides performance feedback.

Skills

People management

Communication

Leadership

Strategic planning

Education

BA/BS Degree in Business Management, Science or Engineering

10+ years field service experience

Job description

QuidelOrtho is seeking a Regional Service Manager for the South Atlantic region, overseeing a team of field engineers and coordinating with sales to drive service objectives. The role covers NC, SC, East TN and Atlanta, GA, and requires substantial travel.

Ideal candidates will have 10+ years in field service management, strong leadership, and proven ability to drive customer satisfaction while aligning with regional sales goals.