Regional Service Manager, MedTech (Remote/Southeast)

Vision RT Ltd.; Midland (TX); Hybrid; USD 125,000 - 150,000; Full time

Job summary

Vision RT Ltd. is seeking a Regional Service Manager to lead Field Service operations across the Southeast United States.

You will coach a team of Field Service Engineers, drive performance, and collaborate with Sales, Clinical Applications, Scheduling, and Product teams to deliver consistent, high-quality service. The role requires strong leadership, technical understanding of medical devices, and a customer-focused mindset, with travel across the region and occasional travel outside as needed.

Qualifications

• Bachelor’s degree or equivalent in engineering, IT, cybersecurity, business, or related field; leadership experience considered.

Responsibilities

• Lead day-to-day Field Service operations across the Southeast US, guiding a team of Field Service Engineers.
• Conduct regular coaching, development reviews, and performance management.
• Identify training needs and development opportunities for the team.
• Support recruitment including interviews and onboarding of new engineers.
• Ensure service activities and reporting comply with company policies and standards.
• Lead the implementation of new processes, tools, and change management practices.
• Collaborate with Sales, Clinical Applications, Scheduling, and Product teams to ensure high-quality service.
• Plan installations, upgrades, site surveys, and preventive maintenance with the Regional Scheduling Coordinator.
• Drive first-time installations and reduce return visits through effective planning.
• Manage workload, scheduling, and utilization to maximize efficiency.
• Maintain proactive communication with customers and stakeholders.
• Oversee large projects with multiple vendors and ensure successful delivery.
• Build relationships with engineers, subcontractors, and internal teams.
• Own regional service performance against KPIs and ensure coverage and contingency planning.
• Support additional service-related initiatives as required.

Skills

Leadership

People management

Customer-focused

Technical understanding

Problem-solving

Organizational skills

Cross-functional collaboration

Communication skills

Education

Bachelor's degree or equivalent

Tools

CRM systems

Ticketing tools

Service management platforms

Job description

Vision RT Ltd. is seeking a Regional Service Manager to lead Field Service operations across the Southeast United States.

You will coach a team of Field Service Engineers, drive performance, and collaborate with Sales, Clinical Applications, Scheduling, and Product teams to deliver consistent, high-quality service. The role requires strong leadership, technical understanding of medical devices, and a customer-focused mindset, with travel across the region and occasional travel outside as needed.