Regional Service Manager

Barrington James; United States; Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

Opportunities for professional development

Job summary

A global leader in Medical Imaging is seeking a Regional Service Manager for the North East US region. This role involves overseeing service operations, ensuring effective installation and maintenance of medical imaging equipment, and supporting field service teams to drive customer satisfaction. The ideal candidate will have over 5 years of experience in servicing and installing medical imaging equipment, along with proven leadership skills. This position is remote, with travel requirements of up to 40%.

Qualifications

• 5+ years of experience servicing and installing Medical Imaging equipment.
• Experience managing or mentoring a team of field service engineers.
• Excellent communication and customer service skills.

Responsibilities

• Oversee service operations within the North East US region.
• Ensure efficient installation and maintenance of medical imaging equipment.
• Support field service teams and drive customer satisfaction.

Skills

5+ years of experience servicing Medical Imaging equipment

Proven leadership experience

Excellent communication skills

Customer service skills

Ability to handle escalations

Job description

Regional Service Manager - Medical Device - Remote, US

My client, a global leader in Medical Imaging, is experiencing exponential growth in the US and is looking for an experienced and dynamic Regional Service Manager to join their team. This role will involve overseeing the service operations within the North East US region, ensuring the efficient installation, maintenance, and troubleshooting of medical imaging equipment.

The Regional Service Manager will be a key player in supporting field service teams, driving customer satisfaction, and optimizing service delivery.

Qualifications

• 5+ years of experience servicing and installing Medical Imaging equipment
• Proven leadership experience, managing or mentoring a team of field service engineers
• Excellent communication and customer service skills, with the ability to handle escalations and ensure high levels of satisfaction
• Ability to travel up to 40% within the region to support operations and customer needs
• Coordinate and manage the regional service schedule to ensure timely completion of service requests and preventive maintenance tasks

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