Regional Service Manager Germany (m/f/d)

B2X; United States; Remote; USD 100,000 - 134,000; Full time

Job summary

B2X is seeking a Regional Service Manager Germany to oversee service partners across Germany and Europe, ensuring KPI and SLA adherence and high customer satisfaction. The role is remote with regular travel to partners and customers; requires fluent German and English and a degree in a related field.

You will negotiate contracts, monitor performance, conduct audits, and serve as the main day-to-day contact for customers and providers across Europe.

Qualifications

• Requires degree or vocational training in business, engineering, supply chain or service management.
• Experience with managing service providers and operations is a plus.
• Strong communication, negotiation and organizational skills.

Responsibilities

• Coordinate and support service partners in Germany and Europe.
• Maintain and manage service contracts and SLAs.
• Monitor KPIs and SLA performance; report and optimize.
• Manage escalations and process improvements.
• Conduct on-site visits for audits and reviews.
• Serve as primary contact for customers and providers.

Skills

German & English

Communication

Negotiation

Travel willingness

Customer focus

Education

Degree in business or related field

Job description

As a Regional Service Manager Germany, you will play a vital role for the operational management and continuous high performance of our service partners in Germany. You act as the primary point of contact for our customers and service providers in the region, ensuring smooth operations, high service quality, and adherence to agreed KPIs and SLAs.

You will manage our external service partners, support contract negotiations, drive new business implementations, monitor operational performance and handle escalations - always with a strong focus on quality, efficiency and customer satisfaction. The role is primarily home-office based, with regular travel to our partners and customers across Germany and Europe.

• Manage and support our service partners in Germany and across Europe
• Support, maintain, and manage service contracts
• Monitor and analyse KPIs and SLA performance
• Manage escalations and continuously optimize processes and interfaces
• Conduct regular on-site visits to partners for audits, performance reviews, and relationship building
• Serve as the main point of contact for customers and service providers in day-to-day operations

• Completed degree or vocational training in Business, Engineering, Supply Chain, Service Management, or a related field
• Professional experience in managing service providers, service operations, or partner management is an advantage
• Experience in an after-sales service environment is a strong advantage
• Hands‑on mentality with initiative and a strong sense of responsibility
• Structured and solution-oriented working style with excellent organizational skills
• Strong communication and negotiation skills
• Must have: fluent German and English (written and spoken); another European language is an advantage
• Willingness to travel within Germany and Europe on a regular basis

Remote / primarily home-office based - anywhere in Germany (B2X; headquarters in Munich)

Travel: Regular visits to partners and customers; occasional trips to Munich or other locations for team meetings

• A responsible role with significant scope for ownership and impact
• A dynamic, international environment in a growing market
• Home-office base with flexible working arrangements
• Collaboration with leading companies and service partners across Europe
• Personal development opportunities and long-term career prospects
• Short decision-making paths and a motivating, collegial team