Field Service Performance & Analytics Manager

Samsung Electronics America; Plano (TX); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Tuition assistance

Employee purchase program

Paid time off

Job summary

Samsung Electronics America, Inc. in Plano, TX, is seeking a strategic leader to drive performance and continuous improvement of the field service network through program and project management, partner oversight, and reporting.

The ideal candidate is analytical, detail-oriented, and capable of turning data into actionable insights, collaborating across teams and partners to deliver results. The role partners with the PMO and leadership to align with organizational goals.

Qualifications

• Bachelor's degree plus 6+ years of related experience.
• Strong analytical and data-visualization skills with the ability to utilize raw data for reporting.
• Advanced proficiency in Excel (Power BI, SAP/CUP knowledge preferred).
• Strong proficiency in PowerPoint, with experience creating polished, executive-level presentations.
• Experience managing relationships with external partners or vendors providing critical business services.
• Excellent written and verbal communication skills, with the ability to present effectively to senior leadership.

Responsibilities

• Oversee end-to-end management of field service programs and projects.
• Define processes, establish tracking mechanisms, and ensure performance aligns with strategic objectives.
• Lead day-to-day management of partners and vendor relationships to ensure alignment, accountability, and service quality across the field service network.
• Design, build, and maintain reports that adapt to evolving business needs, providing leadership and field teams with accurate, timely visibility into performance metrics.
• Align and maintain KPIs and goals, monitoring the service network’s performance to ensure targets are achieved.
• Analyze data to identify trends, root causes, and improvement opportunities.
• Develop PowerPoint presentations that clearly communicate performance results, program updates, and storytelling to senior leadership.

Skills

Analytical skills

Data visualization

Excellent communication

Presentation skills

Relationship management

Education

Bachelor's degree

Tools

Power BI

Excel

SAP/CUP

Job description

Samsung Electronics America, Inc. in Plano, TX, is seeking a strategic leader to drive performance and continuous improvement of the field service network through program and project management, partner oversight, and reporting.

The ideal candidate is analytical, detail-oriented, and capable of turning data into actionable insights, collaborating across teams and partners to deliver results. The role partners with the PMO and leadership to align with organizational goals.