Regional Service Manager - Customer & Field Ops

bluecrestinc; Sacramento (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

BlueCrest is seeking an experienced Service Manager to lead the customer-facing service organization for on-site locations and field service across Northern California. You will supervise the service team, manage operational performance, and ensure adherence to SLAs and safety standards to maximize client satisfaction.

Ideal candidates have electro-mechanical experience, strong communication skills, and a proven track record in managing large teams of technicians/engineers in a customer-facing

Qualifications

• Electro-mechanical experience.
• Excellent written and verbal communication skills.
• Ability to work under demanding and restricted timelines.
• Ability to work independently with minimum supervision.
• Soft skills including effective listening, problem solving, presentation, and facilitation.
• Customer-facing, service management experience responsible for large team of service technicians and/or engineers.

Responsibilities

• Lead customer-facing service organization for on-site locations and field service.
• Supervise service team and manage operations, financials, and performance.
• Ensure SLA adherence and high customer satisfaction.
• Plan preventive maintenance and manage on-site inventory.
• Drive continuous improvement and health & safety compliance.

Skills

Electro-mechanical

Communication skills

Work under pressure

Independent worker

Soft skills

Customer-facing mgmt

Education

BA/BS in technical field or business administration

MBA in business administration

Job description

BlueCrest is seeking an experienced Service Manager to lead the customer-facing service organization for on-site locations and field service across Northern California. You will supervise the service team, manage operational performance, and ensure adherence to SLAs and safety standards to maximize client satisfaction.

Ideal candidates have electro-mechanical experience, strong communication skills, and a proven track record in managing large teams of technicians/engineers in a customer-facing