Regional Service Manager

Insight Global; Town of Texas (WI); On-site; USD 85,000 - 100,000; Full time

Job summary

A service management company is looking for a Regional Service Manager to oversee service operations across the Western Region. Ideal candidates will have over 5 years in the field service management space, preferably within the healthcare sector, and strong leadership skills to manage a team effectively. This role entails ensuring high-quality support for clients and driving revenue through service contracts. The position requires excellent communication abilities and a willingness to travel minimally for key accounts. Competitive full-time role in a fast-paced environment.

Qualifications

• 5+ years of industry experience preferably in healthcare or low-voltage systems.
• Proven managerial experience leading service or technical teams.
• Willingness to travel as needed.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Manage a team of 4–5 service technicians.
• Oversee service delivery, scheduling, and performance.
• Ensure high-quality support for sensitive customers.
• Drive revenue through service contracts and T&M work.
• Build technical knowledge of products and cross-train team members.

Skills

Field service management

Technical aptitude

Excellent communication skills

Organizational skills

Team leadership

Job description

Job Summary

Insight Global is seeking a Regional Service Manager to lead service operations across the Western Region, covering 22 states (WA, OR, CA, NV, ID, MT, WY, UT, CO, AZ, NM, ND, SD, NE, KS, OK, TX, AK, HI). This role is ideal for someone with a strong background in field service management, preferably in healthcare or a similar technical industry. The position combines leadership, technical understanding, and customer engagement in a fast‑paced environment. Our customer specializes in life safety and security solutions for healthcare facilities, including nurse call systems, wander management, and patient safety technologies. Our customer is committed to delivering exceptional service and support to our customers.

Qualifications

• 5+ years of industry experience (healthcare or low‑voltage systems preferred).
• Proven managerial experience leading service or technical teams.
• Technical aptitude with understanding of low‑voltage concepts; ability to learn new products.
• Excellent communication and organizational skills.
• Willingness to travel as needed (not extensive; primarily for key accounts).
• Ability to thrive in a fast‑paced environment.

Key Responsibilities

• Manage a team of 4–5 service technicians (with potential to grow).
• Oversee service delivery, scheduling, and performance across the Western Region.
• Ensure high‑quality support for sensitive and high‑profile customers.
• Drive revenue through service contracts and time & material (T&M) work.
• Participate in an on‑call rotation (currently 3 people).
• Build technical knowledge of our products and solutions; cross‑train team members.
• Maintain strong customer relationships and resolve escalated issues.
• Collaborate with leadership to improve processes and meet regional goals.

Seniority Level

• Associate

Employment Type

• Full‑time

Job Function

• Management
• Industries: Hospitals and Health Care