Regional Service Manager - South

United Imaging Healthcare Solutions; Houston (TX); Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability insurance

EAP

Life insurance

401(k) with match

Paid time off

Sick leave

12 holidays

Job summary

United Imaging Healthcare North America, Inc. seeks a Regional Service Manager for the South region.

This fully remote role covers Florida, Georgia, Alabama, Tennessee, Mississippi, or South Carolina, and requires leadership of field service engineers, installation, repair, and maintenance across a geographic area. The ideal candidate will have a technical engineering background, 5+ years of management experience, and a track record in medical imaging or high-tech capital equipment.

Qualifications

• BS in Engineering or technical degree preferred.
• MBA preferred.
• Minimum 5 years of direct management experience.

Responsibilities

• Manage day-to-day field service activities for a geography, including installation, repair, and maintenance.
• Lead a team of Customer Service Engineers.
• Drive field service activities to meet and exceed customer expectations.
• Collaborate with Project Management on new installations.
• Coordinate with Sales to optimize customer satisfaction and communication.
• Meet KPIs for response time, uptime, resolution time, and installation timelines.

Skills

Strong communication

Presentation skills

Remote work capability

Education

Engineering degree

MBA preferred

Tools

Microsoft Office

Job description

All Jobs > Regional Service Manager - South

Fully Remote • Florida, Georgia, Alabama, Tennessee, Mississippi or South Carolina

Full-time

Description

Please only apply if you live in Florida, Georgia, Alabama, Tennessee, Mississippi, South Carolina or if you are immediately willing to relocate, as this is part of the job requirements.

Who we are?

United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization.

Join our innovative team with the mission of developing and supplying advanced technologies and improving patient care worldwide. As part of our global team, you will have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.

When joining our team, we offer the following benefits:

• medical
• dental
• vision
• short- & long-term disability insurance
• employee assistance program
• company paid basic life insurance
• 401(k) with employer match
• paid time off
• sick leave
• (12) paid holidays

Compensation decisions are based upon the candidate level of skill, qualifications, geographical location and experience, and it is not typical for an individual to be hired at or near the top of the posted pay range. Additionally, the position may also be eligible to earn performance-based incentive compensation (such as cash bonus(es).

Duties & Responsibilities

• Managing day to day field service activities for a given geography, including installation, repair, and maintenance
• Leading team of Customer Service Engineers
• Driving field service activities to meet and exceed customer expectations
• Work together with Project Management to manage new installations
• Work closely with Sales team to optimize customer satisfaction and communication
• Ensure consistently high-quality service is delivered based on KPIs such as: response time, system uptime, problem resolution time, installation time, PM on-time completion, customer satisfaction, etc.
• Participate in recruiting and onboarding processes to support organization’s rapid growth
• Travel as needed to ensure strong customer and employee relationships
• Work seamlessly with support team on customer and technical escalations

Requirements

Education

• BS in Engineering or other technical degree preferred
• Master’s in Business Administration preferred

Experience

• Experience in Medical Imaging desirable
• Experience in Healthcare or high-tech capital equipment required
• Previous P&L management and negotiation experience preferred
• Minimum of 5-years of direct management experience

Required Skills or/ Attributes

• Strong verbal and written communication and presentation skills
• Full competence on Microsoft Office Products: Word, Excel, PowerPoint
• Ability to travel, sometimes extensively by air and ground
• Valid driver’s license
• Able to work and thrive remotely, self-driven
• Ability to see situations from the customer’s perspective and adjust approach as needed
• Able to succeed and excel as an individual and as part of a greater team

Working Conditions:

Magnetic Environment Exposure:

This position requires working in an environment where strong magnetic fields may be present. Employees may be exposed to powerful magnets, electromagnetic equipment, or other devices that generate magnetic fields.

Risk to Ferrous Metals in the Body:

Due to the nature of the magnetic environment, employees must not wear or carry ferrous metals on their person while in the designated work area. This includes, but is not limited to, metal objects such as steel, iron, and other ferrous materials. Additionally, employees with implants, medical devices, or foreign objects containing ferrous metals within their body (e.g., certain surgical implants, pacemakers, or metal pins) may be at risk and must disclose any such conditions to their supervisor prior to starting work.