Regional Service Leader (Remote) - $40M+ P&L, National Scope

Canon Medical Systems USA, Inc.; California; Sur place; USD 172 000 - 287 000; Plein temps

Avantages offerts par ce poste

Remote work (home office)

Résumé du poste

Canon Medical Systems USA, Inc. seeks a senior leader to drive regional service strategy from a remote US-based location. You will align Service, Sales, Operations and business units to improve outcomes and profitability, including a region P&L over $40M and a large multi-disciplinary team.

Travel to support the business is required; ideal candidates are located in AZ, CA, WA, NV, OR, UT, WY, CO with at least 15 years of progressive management in medical imaging and senior leadership experience.

Qualifications

• Bachelor's degree or equivalent work experience.
• 15 years progressively responsible management experience.
• 5 years senior-level leadership in medical imaging/high-tech national service, 10+ years field-based.
• Travel will be required; US remote home-office based position.

Responsabilités

• Direct cross-functional alignment between Service, Sales, Operations and business units.
• Develop and implement strategic Service plans with $40M+ region P&L responsibility.
• Cultivate cross-regional and HQ stakeholders to meet goals and improve processes.
• Partner with Sales to convert Bookings to Billings and meet budgets and timelines.
• Build and lead a team of 100+ management, administrative and technical staff.
• Provide product and market feedback to CMSU executives on trends and requirements.
• Dedicate ~20% of time to special projects.

Connaissances

Cross-functional leadership

P&L management

Strategic planning

Customer relationships

Talent management

Presentation skills

Negotiation

MS Office

Formation

Bachelor's degree or equivalent

Outils

MS Office Suite

Description du poste

This is a remote, home office based position in the USA. Travel will be required to support the business.

Ideal location of the selected candidate would be in one of these states: AZ, CA, WA, NV, OR, UT, WY, CO

• As a key opinion leader, direct and ensure cross-functional alignment between Service, Sales, Operations and the business units to drive business results within an assigned region. Directly impacts CMSU's bottom line success.
• Develop and implement strategic and operating Service plans consistent with attainment of financial, operational, and customer objectives for a designated region. Includes region P&L responsibility in excess of $40M, growth in market share, margin attainment and asset management.
• Cultivate and leverage cross-regional, national and headquarters stakeholders and resources to develop winning strategies, overcome challenges, resolve issues, continuously improve business processes and achieve short- and long-term goals.
• Partner with Sales counterparts to break through barriers and overcome competitive challenges. Ensure that Bookings are effectively converted to Billings, meeting or exceeding budgets, timelines and performance expectations.
• Establish and maintain effective customer relationships of varying types and sizes, up to and including the C-suite. Drive customer acquisition, monitors, measures and continuously improves customer satisfaction. Own effective resolution of critical customer issues.
• Build an effective team of more than 100 management, administrative and highly technical employees. Lead with courage, hires for excellence, and develops and retains top talent.
• Provide product and market feedback to CMSU executives on industry trends, customer requirements and the like.
• Approximately 20% of time dedicated to special projects assigned each year by the VP of Service.
  
  

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• Knowledge of the medical device industry, its products, customers and cycles.
• Ability to look toward the broadest possible view of issues and challenges. Think globally; discuss multiple aspects of the business and impacts of issues and projects them into the future.
• Demonstrated leadership and interpersonal skills in leading large and diverse territories and working successfully with varying levels of customers, including the C-suite.
• Strong knowledge of business practices and procedures, including financials and forecasting.
• Skillfully negotiate in tough situations, both externally and internally. Demonstrate the ability to win concessions without damaging relationships.
• Strong presentation skills.
• Functional computer skills including Microsoft Office Suite: Word, Excel, PowerPoint.
• Proven ability to use tact and diplomacy to develop and maintain internal and external relationships.
• Effective talent management and team building.
• Must maintain active motor vehicle/driver's license from the state where the employee resides.
• 4 Year Bachelor's Degree Equivalent work experience in lieu of degree.
• 15 years Progressively responsible management experience (preferably in medical imaging), including P& L responsibility years
• 5 years senior-level Leadership Experience in a medical imaging/high-tech, national service organization, with at least 10 years are field-based
• Pay Information: Min $172,300 to Max $287,300 DOE