Regional Service Leader – Customer Experience & Ops

Anonymous; Topeka (KS); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance on

Company cell phone

Tuition Reimbursement

Long-term & Short-term Disability

Generous Holiday Schedule

Relaxed Family Culture

Teladoc, SurgeryPlus, & other medicals

Job summary

Tech Electronics in the Midwest seeks a Regional Service Manager to lead customer experience and service coordination across the organization. You will drive process improvements, set service standards, and elevate satisfaction while aligning with company goals.

The ideal candidate has 7+ years in service operations and 3+ years of leadership, with a strong background in low voltage systems, ticketing platforms, and metrics-driven management. Excellent communicator and team developer welcome.

Qualifications

• Bachelor’s degree in business, technology, information systems, electronics, or related field preferred.
• 7+ years of experience in customer experience, service operations, technical support, or related technology services.
• 3+ years of leadership or management experience overseeing customer service teams.
• Experience with ticketing/service management platforms and operational reporting tools.
• Strong understanding of low voltage systems and technology solutions.

Responsibilities

• Lead, mentor, and develop customer experience and service support team members, fostering accountability and continuous improvement.
• Establish and manage service desk objectives, performance metrics, and standards to improve response times and satisfaction.
• Oversee the customer service lifecycle from initial contact through final resolution with consistent processes.
• Serve as a senior escalation point for complex customer concerns and technical issues.
• Partner with Service Managers, Operations Leaders, Technicians, Sales, and leadership to identify trends and improve delivery.
• Analyze customer feedback and service data to identify opportunities and implement solutions.
• Develop and maintain service procedures, workflows, and documentation across Tech Electronics locations.
• Coordinate with manufacturers, vendors, and internal experts to resolve complex issues.

Skills

Customer experience

Leadership

Communication

Low voltage systems

Education

Bachelor’s degree preferred

Tools

Ticketing systems

Reporting tools

Job description

Tech Electronics in the Midwest seeks a Regional Service Manager to lead customer experience and service coordination across the organization. You will drive process improvements, set service standards, and elevate satisfaction while aligning with company goals.

The ideal candidate has 7+ years in service operations and 3+ years of leadership, with a strong background in low voltage systems, ticketing platforms, and metrics-driven management. Excellent communicator and team developer welcome.