Regional Service Leader - Elevate Customer Experience & Ops

Anonymous; Kansas City (KS); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Company Cell Phone

Tuition Reimbursement

Long-term Disability

Short-term Disability

Holiday Schedule

Family Culture

Teladoc

Job summary

Tech Electronics is seeking a Regional Service Manager to lead customer support and service coordination across the organization. This role provides strategic direction for service operations and ensures timely, effective, and consistent support throughout the service lifecycle.

The Senior Manager will drive process improvements, establish service standards, and align operations with company goals while developing team capabilities and maintaining strong customer relationships.

Qualifications

• Bachelor’s degree in business, technology, information systems, electronics, or related field preferred.
• Equivalent combination of education, technical training, and leadership experience will be considered.

Responsibilities

• Lead, mentor, and develop customer experience and service support team members, fostering accountability, collaboration, and continuous improvement.
• Establish and manage service desk objectives, performance metrics, and operational standards to improve customer response times, resolution rates, and overall satisfaction.
• Oversee the customer service request lifecycle from initial contact through final resolution, ensuring consistent processes and exceptional customer experiences.
• Serve as a senior escalation point for complex customer concerns, technical issues, and service challenges.
• Partner with Service Managers, Operations Leaders, Technicians, Sales Teams, and Executive Leadership to identify trends, resolve recurring issues, and improve service delivery.

Skills

Leadership

Customer experience

Analytical thinking

Communication

Cross-functional collaboration

Process improvement

Education

Bachelor's degree in business/technology or related field

Tools

Ticketing systems

Service management platforms

Operational reporting tools

Job description

Tech Electronics is seeking a Regional Service Manager to lead customer support and service coordination across the organization. This role provides strategic direction for service operations and ensures timely, effective, and consistent support throughout the service lifecycle.

The Senior Manager will drive process improvements, establish service standards, and align operations with company goals while developing team capabilities and maintaining strong customer relationships.