Regional Service Manager: Field Ops & Customer Experience

Peak Technologies; Littleton (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Peak Technologies, Inc. is seeking a Regional Service Manager to oversee the performance and customer experience in the assigned region.

You will lead a team of approximately 10–15 Customer Service Engineers and coordinate third‑party resources to ensure successful service delivery. You will drive continuous improvement using operational data, manage regional SLAs, technician productivity, and travel up to 50% to support client engagements and Peak locations.

Qualifications

• Experience leading 10–15 regional field engineers.
• Ability to drive SLA compliance and customer satisfaction.
• Strong analytical and data-driven decision making.

Responsibilities

• Direct and develop a 10–15 member team of Customer Service Engineers.
• Coordinate third‑party resources for service delivery.
• Monitor regional performance using service metrics.
• Identify opportunities for service growth with sales.
• Ensure adherence to safety and field service standards.

Skills

Team leadership

People management

Service delivery

Customer engagement

Performance metrics

Travel coordination

Job description

Peak Technologies, Inc. is seeking a Regional Service Manager to oversee the performance and customer experience in the assigned region.

You will lead a team of approximately 10–15 Customer Service Engineers and coordinate third‑party resources to ensure successful service delivery. You will drive continuous improvement using operational data, manage regional SLAs, technician productivity, and travel up to 50% to support client engagements and Peak locations.