Regional Service Specialist

InCharge Energy; Fort Worth (TX); Sur place; USD 69 000 - 73 000; Plein temps

Résumé du poste

InCharge Energy is seeking a highly organized Regional Service Specialist to support the Service Department with scheduling, coordination, and communication for branch electrical technicians. This regional role dispatches technicians, manages work orders, and ensures operations run smoothly and efficiently.

You will be the main contact for customers, collaborate cross-functionally, and mentor new team members while maintaining up-to-date knowledge of systems and processes.

Qualifications

• 2+ years of dispatching or service coordination experience.
• Ability to work extended hours in peak times.
• Strong organizational and multitasking abilities with exceptional attention to detail.
• Demonstrated customer service mindset and problem-solving approach.
• Proficiency with service management tools such as Salesforce, ServiceMax, Zendesk, or other dispatching software.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite, particularly Outlook.
• Experience in Electrical or EV charging industry is a plus.

Responsabilités

• Coordinate regional technician schedules and prioritize dispatches based on urgency, skill set, and location.
• Work with dispatch and support teams to resolve repairs and work orders.
• Ensure all maintenance, repair, commissioning, and related services are delivered on time and within scope.
• Organize and track work orders, customer requests, revenues, and expenses for completed services.
• Verify technicians have the required work scope, parts, tools, and customer contact information to ensure job readiness.
• Serve as the primary point of contact between customers, technical support, manufacturers, and internal teams.
• Oversee communication and workflow across assigned regional teams.
• Participate in troubleshooting system errors to determine and dispatch the appropriate personnel.
• Issue purchase orders and approve invoices in coordination with the accounting team.
• Manage external ticketing systems and coordination with 3rd-party vendors.
• Ensure ongoing client satisfaction through consistent communication and follow-up.
• Assist with onboarding and mentoring new service team members.
• Attend meetings and training sessions to maintain up-to-date knowledge of systems and processes.
• Respond promptly to phone calls and email inquiries.
• Perform additional duties as assigned.

Connaissances

Organizational skills

Communication

Customer service mindset

Problem solving

Attention to detail

Multitasking

Microsoft Office Suite (Outlook)

Extended hours readiness

Outils

Salesforce

ServiceMax

Zendesk

Description du poste

InCharge Energy is seeking a highly organized and proactiveRegional Service Specialistto support the Service Department through effective scheduling, coordination, and communication for the branch electrical technicians. This regional role is responsible for dispatching service technicians, managing work orders, and ensuring service operations run smoothly and efficiently. As the first point of contact for many customers, you’ll represent InCharge with professionalism and care. The ideal candidate is detail-oriented, tech-savvy, and thrives in a fast-paced environment, collaborating cross-functionally across teams to deliver exceptional customer experience.

What You’ll Do

• Coordinate regional technician schedules and prioritize dispatches based on urgency, skill set, and location
• Work with dispatch and support teams to resolve repairs and work orders
• Ensure all maintenance, repair, commissioning, and related services are delivered on time and within scope
• Organize and track work orders, customer requests, revenues, and expenses for completed services
• Verify technicians have the required work scope, parts, tools, and customer contact information to ensure job readiness
• Serve as the primary point of contact between customers, technical support, manufacturers, and internal teams
• Oversee communication and workflow across assigned regional teams
• Participate in troubleshooting system errors to determine and dispatch the appropriate personnel
• Issue purchase orders and approve invoices in coordination with the accounting team
• Manage external ticketing systems and coordination with 3rd-party vendors
• Ensure ongoing client satisfaction through consistent communication and follow-up
• Assist with onboarding and mentoring new service team members
• Attend meetings and training sessions to maintain up-to-date knowledge of systems and processes
• Respond promptly to phone calls and email inquiries
• Perform additional duties as assigned

Your Experience and Capabilities

• 2+ years of dispatching or service coordination experience
• Ability to work extended hours in peak times
• Strong organizational and multitasking abilities with exceptional attention to detail
• Demonstrated customer service mindset and problem-solving approach
• Proficiency with service management tools such as Salesforce, ServiceMax, Zendesk, or other dispatching software
• Excellent written and verbal communication skills
• Proficient in Microsoft Office Suite, particularly Outlook
• Experience in Electrical or EV charging industry is a plus

US Salary Range

$68,500 - $73,000 USD

What We Offer

Full-time employees enjoy competitive compensation and benefits package including 401(k) matching contribution, health, dental, and vision, paid jury duty, paid holidays, generous vacation and paid sick leave, opportunities for advancement, office meals and snacks, team building events and activities throughout the year.

Equal Opportunity Employer

Employment at InCharge Energy is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in InCharge Energy’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.