Regional Service Director: Growth & Excellence

Sydenstricker Nobbe Partners; Carey's Patch (PA); On-site; USD 105,000 - 145,000; Full time

Job summary

Sydenstricker Nobbe Partners is seeking a Divisional Service Leader to optimize service processes across the division, drive profitability, and deliver excellent customer satisfaction. You will manage budgeting, staffing, training, and performance across multiple locations in NY/PA.

The role requires 5+ years in service operations, strong leadership, financial acumen, and a proven ability to analyze internal reports to guide improvements.

Qualifications

• 5+ years of experience in Service department operations.
• Strong communication skills with customers and direct reports.
• Ability to lead teams and hold people accountable.
• Bachelor’s Degree or equivalent experience.

Responsibilities

• Creates annual Service department goals and budget aligned with financial and operational goals for the locations within the Division.
• Develops, communicates, enforces, and monitors Service department processes to ensure customer satisfaction.
• Identify and drive continuous service and process improvements.
• Identify new opportunities and develop actionable plans to grow service revenue.
• Prepares and analyzes Service department reports; uses data to drive improvement and growth.
• Manages recruiting, staffing, and employee development activities for the Division’s Service Department, with HR support.
• Provide guidance to Service Managers to resolve issues and customer complaints.
• Maintain relationships with peers, management, and support resources; demonstrate teamwork and exemplary customer service.
• Ensure company reputation and image aligns with Core Values.

Skills

Leadership

Customer service

Communication

Team management

Financial acumen

Data analysis

Education

Bachelor’s Degree or equivalent experience

Tools

Microsoft Office

Job description

Sydenstricker Nobbe Partners is seeking a Divisional Service Leader to optimize service processes across the division, drive profitability, and deliver excellent customer satisfaction. You will manage budgeting, staffing, training, and performance across multiple locations in NY/PA.

The role requires 5+ years in service operations, strong leadership, financial acumen, and a proven ability to analyze internal reports to guide improvements.