Regional Service Director: Grow Profit & Service

Sydenstricker Nobbe Partners

Ashley (Luzerne County)

On-site

USD 90,000 - 130,000

Full time

14 days+

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Job summary

Sydenstricker Nobbe Partners in Ashley, PA 18706 is seeking a Division Service Leader to manage and optimize the Service department across locations in NY/PA. You will lead service teams, develop budgets, and drive initiatives to improve customer satisfaction and profitability.

The role requires 5+ years in service operations, strong communication, and the ability to lead teams with accountability. Based in Ashley, this full-time position reports to the Division General Manager and collaborates

Qualifications

5+ years of experience in Service department operations.
Bachelor's Degree or equivalent experience.
Strong communication with customers and direct reports.
Ability to lead teams and hold people accountable.

Responsibilities

Creates annual Service department goals and budget aligned with division goals.
Develops and enforces service processes to ensure customer satisfaction.
Identify and drive continuous service improvements.
Identify new opportunities to grow service revenue.
Prepare and analyze service reports to drive improvement.
Manage recruiting, staffing, and employee development with HR support.
Provide guidance to Service Managers to resolve issues and complaints.
Engage in company training to develop knowledge and skills.
Maintain professional relationships with peers and customers, upholding core values.
Cover locations in NY/PA as needed.