Regional Field Service Director — Growth & Excellence Lead

Waters Corporation; Milford (MA); On-site; USD 162,000 - 270,000; Full time

Job summary

Waters Corporation is seeking a Regional Service Director to lead a ~100-person field service team across the Northeast US, including the Milford area. You will drive profitable growth, customer satisfaction, and operational excellence while partnering with regional and global leaders to execute service strategy.

The role emphasizes leadership, P&L accountability, and the development of leaders across multiple locations.

Qualifications

• Significant leadership experience in field service or a related service business.
• Demonstrated P&L leadership responsibility, including revenue growth and financial results.
• Proven success leading large, geographically dispersed organizations.
• Strong business acumen, customer focus, and ability to translate strategy into execution.
• Experience developing leaders and driving organizational change.
• Excellent communication, influencing, and problem-solving capabilities.

Responsibilities

• Own regional service performance, including revenue growth, profitability, productivity, forecasting, and objectives.
• Develop and execute regional service plans aligned with commercial priorities and global strategy.
• Drive sustainable growth while balancing customer, employee, and business outcomes.
• Lead District Service Managers and Field Service teams; build a high-performance culture.
• Collaborate with sales and support teams to deliver outstanding customer outcomes.

Skills

P&L leadership

People leadership

Revenue growth

Customer focus

Strategy execution

Communication

Education

Bachelor's degree in scientific/engineering/business or related

Job description

Waters Corporation is seeking a Regional Service Director to lead a ~100-person field service team across the Northeast US, including the Milford area. You will drive profitable growth, customer satisfaction, and operational excellence while partnering with regional and global leaders to execute service strategy.

The role emphasizes leadership, P&L accountability, and the development of leaders across multiple locations.