Service Manager: Lead A-Team Techs & Service Ops

Sydenstricker Nobbe Partners; Town of Lowville (NY); On-site; USD 60,000 - 70,000; Full time

Job summary

The Service Manager at Sydenstricker Nobbe Partners in Lowville, NY oversees the daily operations of the service department to ensure customer satisfaction and departmental profitability. You will supervise technicians and staff, manage workflow, and collaborate with parts and other departments to deliver a high-quality customer experience.

This exempt, full-time role requires strong leadership, efficient scheduling, and the ability to drive service sales while maintaining safety standards and

Qualifications

• Prior experience in service management or supervisory role in agricultural, turf, or heavy equipment industries.
• Strong understanding of mechanical systems and service processes.
• Excellent leadership, communication, and organizational skills.
• Proficient in service management systems such as John Deere Service Advisor and CDK.
• Valid driver's license; CDL may be preferred for some locations.

Responsibilities

• Directly supervise and lead service technicians and department staff.
• Monitor performance, provide coaching, and conduct regular evaluations.
• Foster a team culture focused on efficiency, quality work, and safety.
• Ensure a high level of customer satisfaction by managing service scheduling, communication, and issue resolution.
• Handle customer complaints or concerns promptly and professionally.
• Promote and explain aftermarket services and programs.
• Assign jobs and manage work orders to ensure timely and accurate completion.
• Monitor technician productivity and job profitability.
• Coordinate with the parts department to ensure timely availability of necessary parts.
• Manage department budgets and P&L statements.
• Set and track service sales goals and profitability targets.
• Generate and review reports for labor sales, technician efficiency, and recovery rates.
• Maintain accurate service records, warranty claims, and technician time reporting.
• Ensure proper documentation and follow-through on manufacturer programs.
• Enforce company policies, procedures, and safety protocols.
• Identify training needs and coordinate technical training for service staff.
• Develop career paths for technicians and mentor emerging leaders.

Skills

Service management

Team leadership

Communication

Organizational skills

Conflict management

Multi-tasking

Tools

John Deere Service Advisor

CDK

Job description

The Service Manager at Sydenstricker Nobbe Partners in Lowville, NY oversees the daily operations of the service department to ensure customer satisfaction and departmental profitability. You will supervise technicians and staff, manage workflow, and collaborate with parts and other departments to deliver a high-quality customer experience.

This exempt, full-time role requires strong leadership, efficient scheduling, and the ability to drive service sales while maintaining safety standards and