Regional Director - North Central, PA

Sydenstricker Nobbe Partners; Ashley (Luzerne County); On-site; USD 90,000 - 130,000; Full time

Job summary

Sydenstricker Nobbe Partners in Ashley, PA 18706 is seeking a Division Service Leader to manage and optimize the Service department across locations in NY/PA. You will lead service teams, develop budgets, and drive initiatives to improve customer satisfaction and profitability.

The role requires 5+ years in service operations, strong communication, and the ability to lead teams with accountability. Based in Ashley, this full-time position reports to the Division General Manager and collaborates

Qualifications

• 5+ years of experience in Service department operations.
• Bachelor's Degree or equivalent experience.
• Strong communication with customers and direct reports.
• Ability to lead teams and hold people accountable.

Responsibilities

• Creates annual Service department goals and budget aligned with division goals.
• Develops and enforces service processes to ensure customer satisfaction.
• Identify and drive continuous service improvements.
• Identify new opportunities to grow service revenue.
• Prepare and analyze service reports to drive improvement.
• Manage recruiting, staffing, and employee development with HR support.
• Provide guidance to Service Managers to resolve issues and complaints.
• Engage in company training to develop knowledge and skills.
• Maintain professional relationships with peers and customers, upholding core values.
• Cover locations in NY/PA as needed.

Skills

Leadership

Communication

Budgeting

Team management

Customer service

Finance skills

MS Office

John Deere familiarity

Data analysis

Education

Bachelor's Degree

Job description

Job Details

Job Location: SNP Ashley - Ashley, PA 18706

Position Type: Full Time

Position Specifics

Department: Divisional Leadership

Reports to: Division General Manager

Supervises: Service Managers

Purpose

Leads the Division's Service teams for the organization to maximize return on investment by optimizing Service processes to ensure internal and external customer satisfaction. Grows profitable service labor and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Responsibilities

• Creates annual Service department goals and budget, in alignment with the organization's financial and operational goals for the locations within the Division.
• Develops, communicates, enforces, and monitors effective Service department processes to ensure internal and external customer satisfaction.
• Identify and drive continuous service and process improvements.
• Identify new opportunities and develop actionable plans to grow service revenue.
• Prepares and analyzes Service department reports; uses data to help drive improvement and growth.
• Manages recruiting, staffing, and employee development activities for the Division's Service Department, with the support of the HR team.
• Resource for Service Managers to help resolve work order issues and customer complaints.
• Proactively seek and participate in available company sponsored training, in an effort to develop and advance knowledge base and skill set.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Ensure that company's reputation and image in the community is consistent with company Core Values.
• Covering locations in NY/PA

Qualifications

Experience, Education, Skills and Knowledge:

• 5+ years of experience in Service department operations
• Ability to use standard desktop load applications such as Microsoft Office and internet-based applications
• Strong communication skills with customers and direct reports
• Ability to write and speak effectively to individuals and groups
• Ability to lead teams and hold people accountable
• Familiar with John Deere and competitive products
• Strong understanding of financial principles relative to Service department operations
• Ability to analyze and interpret internal reportsAbility to work extended hours and weekends as needed
• Excellent customer service skills
• Bachelor's Degree or equivalent experience

Success Profile

Within your region:

• Labor performance of the service locations is 85% or greater
• Service and Parts profitability meets or exceeds the established goals for your region
• Achieves 100% or greater Absorption factor
• Customer experience net promoter score of 80% or greater