Regional Director - North Central, PA

Sydenstricker Nobbe Partners; Carey's Patch (PA); On-site; USD 105,000 - 145,000; Full time

Job summary

Sydenstricker Nobbe Partners is seeking a Divisional Service Leader to optimize service processes across the division, drive profitability, and deliver excellent customer satisfaction. You will manage budgeting, staffing, training, and performance across multiple locations in NY/PA.

The role requires 5+ years in service operations, strong leadership, financial acumen, and a proven ability to analyze internal reports to guide improvements.

Qualifications

• 5+ years of experience in Service department operations.
• Strong communication skills with customers and direct reports.
• Ability to lead teams and hold people accountable.
• Bachelor’s Degree or equivalent experience.

Responsibilities

• Creates annual Service department goals and budget aligned with financial and operational goals for the locations within the Division.
• Develops, communicates, enforces, and monitors Service department processes to ensure customer satisfaction.
• Identify and drive continuous service and process improvements.
• Identify new opportunities and develop actionable plans to grow service revenue.
• Prepares and analyzes Service department reports; uses data to drive improvement and growth.
• Manages recruiting, staffing, and employee development activities for the Division’s Service Department, with HR support.
• Provide guidance to Service Managers to resolve issues and customer complaints.
• Maintain relationships with peers, management, and support resources; demonstrate teamwork and exemplary customer service.
• Ensure company reputation and image aligns with Core Values.

Skills

Leadership

Customer service

Communication

Team management

Financial acumen

Data analysis

Education

Bachelor’s Degree or equivalent experience

Tools

Microsoft Office

Job description

Position SpecificsDepartment: Divisional LeadershipReports to: Division General ManagerSupervises: Service ManagersPurpose:Leads the Division’s Service teams for the organization to maximize return on investment by optimizing Service processes to ensure internal and external customer satisfaction. Grows profitable service labor and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.Responsibilities:Creates annual Service department goals and budget, in alignment with the organization’s financial and operational goals for the locations within the Division.Develops, communicates, enforces, and monitors effective Service department processes to ensure internal and external customer satisfaction.Identify and drive continuous service and process improvements.Identify new opportunities and develop actionable plans to grow service revenue.Prepares and analyzes Service department reports; uses data to help drive improvement and growth.Manages recruiting, staffing, and employee development activities for the Division’s Service Department, with the support of the HR team.Resource for Service Managers to help resolve work order issues and customer complaints.Proactively seek and participate in available company sponsored training, in an effort to develop and advance knowledge base and skill set.Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.Ensure that company’s reputation and image in the community is consistent with company Core Values.Covering locations in NY/PAExperience, Education, Skills and Knowledge:5+ years of experience in Service department operationsAbility to use standard desktop load applications such as Microsoft Office and internet-based applicationsStrong communication skills with customers and direct reportsAbility to write and speak effectively to individuals and groupsAbility to lead teams and hold people accountableFamiliar with John Deere and competitive productsStrong understanding of financial principles relative to Service department operationsAbility to analyze and interpret internal reportsAbility to work extended hours and weekends as neededExcellent customer service skillsBachelor’s Degree or equivalent experienceSuccess Profile:Within your region:Labor performance of the service locations is 85% or greaterService and Parts profitability meets or exceeds the established goals for your regionAchieves 100% or greater Absorption factorCustomer experience net promoter score of 80% or greater