Regional Semiconductor Service Leader - Travel Ready

Canon; San Jose (CA); On-site; USD 97,000 - 145,000; Full time

Benefits offered by this job

Referral bonus

Employee discounts

Dress-for-your-day

Volunteer opportunities

Canon merch

Job summary

Canon U.S.A., Inc. in San Jose, CA seeks a Regional Service Manager for semiconductor products to lead field service activities, drive customer satisfaction, and optimize operations.

The role requires managing a service department, coordinating with global teams, and traveling to client sites weekly. You will oversee budgets, staff development, and process improvements while promoting service contracts and spare parts sales.

Qualifications

• Bachelor's degree in a relevant field plus 7 years of related experience and management of 2+ regular full-time employees.
• Semiconductor industry or product support field service experience is helpful.
• Experience analyzing and managing budgets and revenue forecasts across multiple accounts.
• Intermediate MS Office and Google Workspace experience preferred.
• Experience with ServiceMax a plus.
• May require up to 50% travel; valid driver's license and safe driving record required.

Responsibilities

• Manage Canon support teams / service department daily functions to ensure clients receive assistance with technical aspects of products and services.
• Respond to escalated customer support issues and manage allocation of resources from other sites or Japan.
• Implement customer support processes to enhance customer satisfaction including record maintenance and improving support plans.
• Formulate and revise customer support policies and promote their implementation.
• Identify and pursue additional sales opportunities for service products (eg spare parts, contracts) and manage the sales process.
• Update the team on new information related to products, procedures, and trends.
• Assess support statistics, analyze data and prepare detailed reports with recommendations for improvement.
• Identify staff training needs, oversee and evaluate ongoing training, and deliver performance evaluations.
• Manage budgets as appropriate.
• Travel weekly to customer sites.

Skills

Team management

Customer support

Budget management

Forecasting

MS Office

Google Workspace

ServiceMax

Travel readiness

Education

Bachelor's degree or equivalent

Tools

ServiceMax

Job description

Canon U.S.A., Inc. in San Jose, CA seeks a Regional Service Manager for semiconductor products to lead field service activities, drive customer satisfaction, and optimize operations.

The role requires managing a service department, coordinating with global teams, and traveling to client sites weekly. You will oversee budgets, staff development, and process improvements while promoting service contracts and spare parts sales.