Regional SDR Leader, AMER & LATAM – Hybrid

Zoom Video Communications; Massachusetts; Hybrid; USD 93,000 - 186,000; Full time

Benefits offered by this job

Hybrid work model

In-office 3 days per week

Job summary

Zoom Video Communications is seeking an experienced Sales Development Representative Manager to lead the AMER and LATAM SDR teams. The role requires on-site presence in Boston three days per week with hybrid work and no fully remote arrangement.

You will translate global SDR strategy into regional execution, coach reps, and drive pipeline across outbound and inbound motions. Ideal candidates have 2+ years of SDR management in a B2B SaaS context, a coaching-first leadership style, and strong

Qualifications

• 2+ years managing SDR/BDR teams in a B2B SaaS environment with a track record of pipeline, meeting, and revenue results.
• Experience leading outbound and inbound SDR motions with understanding of conversion drivers.
• Coaching-first leadership approach with call reviews, role-plays, and ongoing rep development.
• Experience identifying high performers, managing performance gaps, and creating clear development pathways for SDR talent.
• Strong commercial acumen including pipeline economics, conversion rates, and data-driven levers affecting SDR performance.
• Excellent cross-functional collaboration with Sales, Marketing, and Enablement stakeholders.

Responsibilities

• Own regional SDR performance for AMER and LATAM with focus on inputs and behaviors driving results.
• Translate global SDR strategy into effective regional execution with consistent playbooks across regions.
• Foster a daily coaching culture through call reviews, role-plays, 1:1s, and live feedback to sharpen reps.
• Develop and retain SDR talent by identifying high performers and addressing performance gaps with clear expectations.
• Drive outbound and inbound execution across prospecting, sequencing, qualification, follow-up, and handoffs.
• Identify and resolve regional blockers across process, data, tooling, routing, and skills with Global Head support.
• Partner with Sales and Marketing to strengthen meeting quality and pipeline conversion; align SDR activity with campaigns and ABM priorities.
• Share regional learnings with the global SDR organization to inform strategy.

Skills

SDR leadership

B2B SaaS

Outbound & inbound

Coaching-first leadership

Performance management

Cross-functional collaboration

Data-driven decisions

Job description

Zoom Video Communications is seeking an experienced Sales Development Representative Manager to lead the AMER and LATAM SDR teams. The role requires on-site presence in Boston three days per week with hybrid work and no fully remote arrangement.

You will translate global SDR strategy into regional execution, coach reps, and drive pipeline across outbound and inbound motions. Ideal candidates have 2+ years of SDR management in a B2B SaaS context, a coaching-first leadership style, and strong