Sales Development Representative Manager

Zoom Video Communications; Massachusetts; Hybrid; USD 93,000 - 186,000; Full time

Benefits offered by this job

Hybrid work model

In-office 3 days per week

Job summary

Zoom Video Communications is seeking an experienced Sales Development Representative Manager to lead the AMER and LATAM SDR teams. The role requires on-site presence in Boston three days per week with hybrid work and no fully remote arrangement.

You will translate global SDR strategy into regional execution, coach reps, and drive pipeline across outbound and inbound motions. Ideal candidates have 2+ years of SDR management in a B2B SaaS context, a coaching-first leadership style, and strong

Qualifications

• 2+ years managing SDR/BDR teams in a B2B SaaS environment with a track record of pipeline, meeting, and revenue results.
• Experience leading outbound and inbound SDR motions with understanding of conversion drivers.
• Coaching-first leadership approach with call reviews, role-plays, and ongoing rep development.
• Experience identifying high performers, managing performance gaps, and creating clear development pathways for SDR talent.
• Strong commercial acumen including pipeline economics, conversion rates, and data-driven levers affecting SDR performance.
• Excellent cross-functional collaboration with Sales, Marketing, and Enablement stakeholders.

Responsibilities

• Own regional SDR performance for AMER and LATAM with focus on inputs and behaviors driving results.
• Translate global SDR strategy into effective regional execution with consistent playbooks across regions.
• Foster a daily coaching culture through call reviews, role-plays, 1:1s, and live feedback to sharpen reps.
• Develop and retain SDR talent by identifying high performers and addressing performance gaps with clear expectations.
• Drive outbound and inbound execution across prospecting, sequencing, qualification, follow-up, and handoffs.
• Identify and resolve regional blockers across process, data, tooling, routing, and skills with Global Head support.
• Partner with Sales and Marketing to strengthen meeting quality and pipeline conversion; align SDR activity with campaigns and ABM priorities.
• Share regional learnings with the global SDR organization to inform strategy.

Skills

SDR leadership

B2B SaaS

Outbound & inbound

Coaching-first leadership

Performance management

Cross-functional collaboration

Data-driven decisions

Job description

What You Can Expect

What You Can Expect As Sales Development Representative Manager for Workvivo's AMER and LATAM region, you will own the full performance and development of a regional SDR team operating across both outbound and inbound motions. This is a hands-on leadership role at a meaningful moment for Workvivo: with the recent launches of Seer and Workvivo HQ, the team has a compelling, expanded story to bring to enterprise CHROs, CTOs, and Internal Comms leaders across two high-growth markets. Day to day, you will build coaching culture, translate global strategy into regional execution, and partner closely with Sales and Marketing to ensure the team delivers consistent, high-quality pipeline. This is a hybrid position that requires on-site presence 3 days per week at our Boston, MA office. Remote arrangements are not available for this role.

Responsibilities

• Deliver against regional meeting, SQO, and pipeline targets by owning AMER and LATAM SDR performance, with clear focus on the inputs and behaviors that drive results
• Translate global SDR strategy into effective regional execution, ensuring playbooks and programs are adopted consistently across AMER and LATAM
• Build and sustain a daily coaching culture through call reviews, role-plays, 1:1s, and live feedback that continuously sharpens rep performance
• Develop and retain SDR talent by identifying high performers, building individual development plans, and addressing performance gaps with clear expectations and support
• Drive consistent outbound and inbound execution across prospecting, sequencing, qualification, follow-up, and handoffs
• Identify and resolve regional blockers across process, data, tooling, routing, and skills, partnering with the Global Head and cross-functional teams to address them
• Partner with Sales and Marketing to strengthen meeting quality and pipeline conversion, ensuring AMER and LATAM SDR activity aligns with campaigns and ABM priorities
• Share regional learnings and insights with the global SDR organization to influence strategy and improve what is working across the wider team

What We're Looking For

• 2+ years of experience managing SDR or BDR teams in a B2B SaaS environment, with a proven track record of delivering against pipeline, meeting, and revenue targets
• Experience leading both outbound and inbound SDR motions, with a strong understanding of what drives conversion across each
• Coaching-first leadership approach, with demonstrated experience listening to calls, running role-plays, and actively developing rep capability
• Experience identifying high performers, managing performance gaps, and creating clear development pathways for SDR talent
• Strong commercial acumen, including pipeline economics, conversion rates, and the data-driven levers that influence SDR performance
• Effective cross-functional communicator and collaborator, with experience partnering with Sales, Marketing, and Enablement stakeholders
• Comfortable operating in a fast-paced, high-growth environment and bringing structure, accountability, and energy to a team 3 days per week in person in our Boston office

Salary Range or On Target Earnings

Minimum: $92,800.00 Maximum: $185,600.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations

Anticipated Position Close Date: 10/14/26

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

• As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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#LI-Remote Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.