Regional Scheduling & Client Experience Lead

FlightSafety International; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

FlightSafety International is hiring a Regional Scheduling Specialist in the United States. This role provides streamlined scheduling support for customers, ensuring exceptional service and efficiency. The ideal candidate will have strong communication skills and the ability to manage customer interactions effectively.

Responsibilities include coordinating client training, managing scheduling processes, and collaborating with various departments. Preferred qualifications include a bachelor’s degree and experience in customer service or scheduling.

Qualifications

• Minimum 1-2 years’ experience in customer service or related field.
• Experience in scheduling or logistics coordination is preferred.

Responsibilities

• Coordinate and secure client training for customer accounts.
• Manage the scheduling process according to operational requirements.
• Engage with cross-functional partners for accurate information.
• Resolve scheduling issues and create plans for adjustments.

Skills

Excellent customer service skills.

Excellent verbal and written communication skills.

Excellent time management skills.

Critical thinking for scheduling solutions.

Proficient with Microsoft Office.

Education

Bachelor’s degree preferred or equivalent experience.

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

FlightSafety International is hiring a Regional Scheduling Specialist in the United States. This role provides streamlined scheduling support for customers, ensuring exceptional service and efficiency. The ideal candidate will have strong communication skills and the ability to manage customer interactions effectively.

Responsibilities include coordinating client training, managing scheduling processes, and collaborating with various departments. Preferred qualifications include a bachelor’s degree and experience in customer service or scheduling.