Regional Scheduling Specialist

FlightSafety International; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

FlightSafety International is hiring a Regional Scheduling Specialist in the United States. This role provides streamlined scheduling support for customers, ensuring exceptional service and efficiency. The ideal candidate will have strong communication skills and the ability to manage customer interactions effectively.

Responsibilities include coordinating client training, managing scheduling processes, and collaborating with various departments. Preferred qualifications include a bachelor’s degree and experience in customer service or scheduling.

Qualifications

• Minimum 1-2 years’ experience in customer service or related field.
• Experience in scheduling or logistics coordination is preferred.

Responsibilities

• Coordinate and secure client training for customer accounts.
• Manage the scheduling process according to operational requirements.
• Engage with cross-functional partners for accurate information.
• Resolve scheduling issues and create plans for adjustments.

Skills

Excellent customer service skills.

Excellent verbal and written communication skills.

Excellent time management skills.

Critical thinking for scheduling solutions.

Proficient with Microsoft Office.

Education

Bachelor’s degree preferred or equivalent experience.

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full‑flight simulators and award‑winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.

Purpose of Position

The Regional Scheduling Specialist is focused on streamlined and broad‑scale scheduling support for all FlightSafety external customers, ensuring a best‑in‑class customer service experience and scheduling efficacy. The Regional Scheduling Specialist coordinates and secures client training for assigned FlightSafety customer accounts. This role works interactively across the full Customer Support organization (Internal Scheduling, Strategic Scheduling and Client Services) and works closely with Sales to optimize the customer and client experience.

Tasks And Responsibilities

• Act as the dedicated scheduling resource for assigned regional customer accounts
• Manage the customer/client scheduling process in accordance with operational procedures and requirements that may impact scheduling.
• Proactively engage and continuously communicate with critical cross‑functional partners (i.e. Sales, Operations, Safety, etc.) to deliver a one‑stop interface experience for customers with an emphasis on timely coordination of information and accuracy of scheduled reservations.
• Understand and adhere to regulatory requirements, including country specific guidance, and verify training objectives and documentation.
• Resolve scheduling issues to determine impacts and work cross‑functionally to create and execute a plan of action to address schedule adjustments based on client and/or customer need.
• Identify scheduling concerns and determine impact while working cross‑functionally to find resolutions with minimal impact to the customer and/or client’s schedule.
• Collaborate closely with the internal schedulers and the client service representatives to enrich the interactive success of the Customer Support department at every FlightSafety learning center.
• Understand FlightSafety’s suite of products and services to offer customers additional training, when available, to enhance the overall training experience and further generate sales and revenue.
• May perform other related activities as assigned or requested.

Minimum Education

Bachelor’s degree preferred or one (1) – two (2) years’ related experience and/or training, or equivalent combination of education and experience.

Minimum Experience

• One (1) – two (2) years’ experience in a related field such as customer service, client experience, account management, scheduling, hospitality, healthcare administration, logistics coordination.

Knowledge, Skills, Abilities

• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Excellent time management skills with the ability to prioritize and/or pivot tasks in a fast‑paced environment and 24/7 operation.
• Uses critical thinking to identify and optimize matrixed scheduling solutions.
• Demonstrated proficiency navigating a matrixed organization to deliver a seamless and exceptional customer experience.
• Results oriented with demonstrated ability to motivate and impact cross‑functional partners to achieve objectives.
• Demonstrated flexibility to interact with a variety of clients, customers and employees across all FlightSafety Learning Center locations.
• Flexibility in working schedule and responsive support to client needs or changes.
• Proficient with Microsoft Office suite or related software, in particular Excel, Word, PowerPoint and Outlook.

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Any offer of employment is contingent upon successful completion of required compliance reviews, including verification that the candidate is not prohibited from employment under U.S. economic sanctions programs administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC).

This position may require access to export‑controlled technology or services subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Employment consideration and any offer of employment are contingent upon the applicant’s ability to comply with these requirements, including qualifying as a “U.S. Person” under applicable regulations or otherwise eligible for export authorization within a timeframe consistent with business needs. A “U.S. Person” includes U.S. citizens, lawful permanent residents (holders of approved and unexpired green cards), and certain refugees or asylees with protected status under U.S. law.

This position may also require eligibility to obtain and maintain a U.S. Government security clearance for the duration of employment.

Cybersecurity Notice

All official recruiting communication from FlightSafety International will come from a @flightsafety.com email address. FlightSafety International will never ask for personal or financial information through social media or third‑party email providers.